Job Description

 ONBOARDING CONSULTANT - LLS

JOB DESCRIPTION:

• We are expanding the team that drives customer value through product adoption and implementation of our core Talent Solutions. We are building out our incredible team of global Onboarding Consultants focused on Implementing, Educating and engaging our customers, helping them achieve success with Learning Solutions products, maximizing their return on investment.
• Relationships matter to us. We are looking for individuals who can add to the magic of our team while driving massive impact for our business. Let us know if you are a fit.

RESPONSIBILITIES:

• This is a customer success role that requires a prescriptive approach to customers. Focus on onboarding new enterprise customers at scale, result in efficient and timely onboarding of new customers to be fully operational in under 60 days.
• Your primary responsibility will be acting as a short term, client-facing project manager which includes executing against existing project plans for global clients, holding internal and external stakeholders accountable to timelines, leading scaled change management efforts, delivering education ensuring client utilization and optimization, and ultimately helping our most trusted clients achieve a culture of Learning.

OTHER RESPONSIBILITIES INCLUDE:

• Utilize our platform, client and other data to derive insights to drive greater customer engagement
• Maintain and articulate a deep understanding of our solutions and program
• Work with cross functional teams to provide voice of customer feedback to inform future strategy
• Collaborate on internal projects to build scale, automation and value for our team and program
• Your main internal partners will be Account Executives, Technical Consultants, Customer Success Managers, Relationship Managers, and Technical Client Managers as applicable. Your customers will range across verticals, industries and regions.

CULTURE AND TEAM

• This will be a new pilot onboarding program where in you can make your mark with introduction of best practices by joining a team of Technical consultants and Customer Success Managers in the Learning Space.
• We are in it with our customers.
• We believe in diversity of thought.
• We believe our collective power is stronger than individual success.
• We believe in brainstorming and problem solving together, rather than in a silo.
• We believe navigating through change is crucial, and it’s one of our core strengths.
• We are committed to maintaining an environment of belonging and transformation.

BASIC QUALIFICATIONS:

• 5+ years’ experience in Project Management, Implementation, Customer Success, Account Management, Change Management, and Consultancy
• Experience Managing Stakeholders in multi-department large enterprise customers

PREFERRED QUALIFICATIONS:

• Alignment to our culture and values
• Self-Starter that is Professional, authentic and confident presence and communication style
• Experience working with multiple customer stakeholders with strong prioritization skills
• Extremely organized with strong project management and cross-functional collaboration skills.
• Project Management experience in implementing Learning Solutions or Learning Experience platforms.
• Ability to build trust quickly and develop strong relationships
• Consultative approach to training and leading through change
• Strong ability to derive insight from utilization data to address client goals
• Able to diagnose and solve complex problems on the fly using critical thinking and persuasion.
• Genuinely care about people and helping others achieve their goals
• You can operate autonomously in a fast-paced environment and are motivated to move things along quickly
• Critical and strategic thinker who has scaled and automated processes in the past
• Excellent problem solving and collaboration skills
• Firsthand experience with virtual webinar tools, Salesforce, Smartsheets, LinkedIn products
• 4-year degree, and Project Management certification a plus (but not in lieu of actual experience)