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Site Reliability Engineer

Cytracom

Site Reliability Engineer

Allen, TX
Full Time
Paid
  • Responsibilities

    ABOUT US:

    Located in the Dallas - Fort Worth Metroplex, Cytracom has evolved from an established VoIP provider of business voice services sold through IT channels into a rapidly growing UCaaS provider that will DOUBLE in size this year! Communication is a critical component for everyday business and it's our company mission to Connect the Modern Workforce! We have taken voice communications to the next level by adding mobility, desktop integration, and messaging to allow businesses, their employees, and now customers to stay in touch at any time in any location, any way they want! But we're not done yet, there's still more to accomplish!

    As for our amazing team, we are always on the hunt for top talent to join the Cytracom family! We hold our company culture near and dear as it represents an intermix between passion for leadership and passion for an active, healthy life centered around family and friends. We love going to work and think you should too, so let's connect!

    OUR BENEFITS:

    • Medical, dental, and vision insurance is available
    • 401K
    • Disability and Life insurance
    • Paid vacations and holidays
    • Flexible PTO policy
    • Casual, laid-back work environment
    • Free refreshments
    • Standing desks

    HERE'S A CLOSER LOOK AT THIS KEY ROLE:

    As a Site Reliability Engineer at Cytracom you will be responsible for creating/maintaining a bridge between development and operations while applying a software engineering mindset to system administration topics. Of all the jobs at Cytracom, this is the most critical in terms of ensuring continued service availability! In order to achieve success in this position you will need to identify problems before they happen and help bring order to the chaos. Cytracom engineering has been compartmentalized into functional domain areas and is looking to add to its team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks!

    RESPONSIBILITIES: 

    • Responsible for implementing necessary monitoring and performing maintenance to ensure desired application availability.
    • Responsible for stewardship of system administration and technical operations supporting client applications.
    • Responsible for performing deployments in adherence to processes and procedures for quality software and service delivery.
    • Utilize Jira to administer assignment progress, status, effort, and estimate
    • Communicate effectively and competently with other team members on functionality and integration points of application software
    • Create and maintain documents for applications and systems which are developed or supported.

    REQUIREMENTS:

    • Administration expertise for system level component such as linux systems, docker containers, Nginx configuration, land og management
    • Experience in software development standards and practices to construct efficient operating applications which are easily maintained.
    • Diligence in organization to manage software lifecycle
    • Demonstrate ability to use engineering techniques to troubleshoot, identify, and resolve software issues.
    • Ability to clearly and concisely create and maintain documents for applications and systems which are developed or supported.
    • Comprehend and apply software development standards, policies, and procedures.
    • Ability to define test scenarios and execute unit testing to prove functionality of software per requirements.
    • Demonstrate software experience by negotiating non-functional quality into deliverables.
    • Diligence in administration of estimations, task status, and timekeeping.

    Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.