About Us:

Cytracom is the leading SaaS provider of business voice services delivered through the IT channel.

We love going to work and think you should too. We hold our company culture near and dear as it represents an intermix between passion for leadership and passion for an active, healthy life centered around family and friends. Cytracom represents community, collaboration and camaraderie.

Our Benefits:

• Medical, dental, and vision insurance is available
• 401K
• Disability insurance
• Paid vacations and holidays
• Casual, laid-back work environment
• Free snacks

Duties and Responsibilities:

• Provide Tier 1 support via phone and online ticketing system as required. Handle first call resolution while building strong customer relationships.
• Provide installation support for hardware/systems, online PBX administration, network and communications systems.
• Maintain, organize and manage daily task lists of ongoing customer issues and steps towards resolution.
• Perform troubleshooting analysis of Hosted PBX and associated systems when necessary.
• Assist in documenting issues and resolutions to maintain internal knowledge base.
• Recommend products and services aligned with client's needs.

Minimum requirements:

• Bachelors in Computer Science preferred
• Customer support/help desk experience preferred
• Strong verbal and written communication skills
• A healthy dose of patience

Technical Skills:

• VoIP experience a plus
• Understanding of network environments (Wired and Wireless)