ABOUT US:

Located in the Dallas - Fort Worth Metroplex, Cytracom has evolved from an established VoIP provider of business voice services sold through IT channels into a rapidly growing UCaaS provider that will DOUBLE in size this year! Communication is a critical component for everyday business and it's our company mission to Connect the Modern Workforce! We have taken voice communications to the next level by adding mobility, desktop integration, and messaging to allow businesses, their employees, and now customers to stay in touch at any time in any location, any way they want! But we're not done yet, there's still more to accomplish!

As for our amazing team, we are always on the hunt for top talent to join the Cytracom family! We hold our company culture near and dear as it represents an intermix between passion for leadership and passion for an active, healthy life centered around family and friends. We love going to work and think you should too, so let's connect!

OUR BENEFITS:

• Medical, dental, and vision insurance is available
• 401K
• Disability and Life insurance
• Paid vacations and holidays
• Flexible PTO policy
• Casual, laid-back work environment
• Free refreshments
• Standing desks

HERE'S A CLOSER LOOK AT THIS KEY ROLE:

As a Revenue Operations Specialist at Cytracom you will work with senior leadership across the organization to help drive revenue growth strategies within marketing, channel development, and sales, supporting efforts to expand the revenue of our partners and customers as we scale into our next phase of rapid growth! With a heavy focus on marketing and sales efficiency, this position is responsible for forecasting, business performance tracking, trend analysis, and strategy enhancement techniques to improve productivity and accountability among teams!

This position demands critical thinking, a strong bias to data-driven decisions, and a high-level understanding of processes and procedures that drive a successful sales operations organization. You will execute tracking, reporting, analysis, and will develop insights by having a thorough understanding of the data sources, systems and business processes. You will execute continuous process improvement by refining growth and retention tactics based on results and learning indicators.

RESPONSIBILITIES:

• Develop and maintain processes to analyze, optimize and accelerate ongoing business growth and retention initiatives.

• Develop and advocate for business objectives and strategies to drive revenue

• Build and maintain robust dashboards in data visualization platforms for customer acquisition efforts to drive marketing optimization and sales efficiency

• Establish, track and monitor metrics, activities, and results against goals

• Create processes to drive collaboration between sales, marketing, channel, and success teams and eliminate silos between these departments

• Implement operating rules of engagement across all teams to ensure cross-functional coordination, revenue recognition, and alignment of KPI's

• Provide data-driven analysis, business understanding, and strategic insights to department leaders

• Proactively identify process gaps to help drive closed-loop reporting from Leads to Revenue in order to facilitate faster sales cycles, define ideal sales processes, and measure ROI from various campaigns and initiatives

• Lead independent efforts with key stakeholders to implement KPI reporting and work through data and data sources to support reporting needs.

• Perform ROI analysis as well as weekly, monthly, and quarterly reporting

• Utilize SQL and Looker to create or assist others in building dashboards and reporting solutions that provide meaningful insight into operational results and trends.

• Analyze and recommend commission structure and incentive compensation plans across the sales and marketing organization for revenue-generating roles.

• Continuously track and analyze promotions and incentives to partners, customers, and prospects.

• Select the technology and tools needed for the revenue teams, helping employees understand how to use tools (IE: CRM) at each stage of the customer journey

REQUIREMENTS:

• 3+ years of experience working in a revenue operations or sales operations role
• Recent experience analyzing and packaging a large amount of data into actionable research reports
• Demonstrated track record of success in analyzing data and making business recommendations that directly contributed to a substantial growth of revenue
• Advanced understanding of the campaign management process, attribution and measurement, and marketing funnel management
• Strong analytical skills and experience using data to drive actionable insights and decision-making
• Ability to collaborate well with diverse partners, influence without direct authority, and build strong relationships across teams
• Strong verbal and written communication skills to effectively communicate complex business frameworks, processes, recommendations, and data to audiences across functions, teams, and organizational levels

Cytracom, LLC is an Equal Opportunity Employer and supports a diverse, inclusive work environment. All qualified applicants will receive consideration for employment without regard to protected characteristics, including race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or age.