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Associate Technical Services Technician

D.E.A.H. Recruiting

Associate Technical Services Technician

Moreno Valley, CA
Full Time
Paid
  • Responsibilities

    SUMMARY

    • The client is seeking an Associate Technical Support Technician to be responsible for the evaluation, repair, and/or testing of customer returned the client's products. This includes documenting and managing customer issues and related findings within the complaint management system.
    • This is 6 months, temp to hire job.
    • Shift: 06:30 AM to 3:30 PM, no weekends. 100% on-site job
    • Interview Process: Zoom Interview
    • Rate: $22.00 per hour

    ROLES & RESPONSIBILITIES

    • Perform evaluation, testing, and repair of products in accordance with approved service manuals and other client Quality System documentation. Ability to troubleshoot device failure to the sub-assembly level using service manuals and various test equipment (i.e., flow meter, manometer, digital voltage meter, etc.) and provide clearly written recommendations to customers regarding repair of their devices. 
    • Ability to interpret data/information (Usage, settings, compliance) captured on devices for thorough investigation purposes.
    • Document all technical findings and customer-reported problems in the complaint tracking database, including the resolution recommended. 
    • Adhere to company policies and procedures regarding complaint handling processes, service entitlement verification, and problem escalation.
    • Provide regular and concise feedback to the Technical Service team related to daily shop status and problem/complaint trends.
    • Support other members of the Technical Staff on projects or support work.
    • Other tasks and responsibilities as assigned.

    MINIMUM QUALIFICATIONS

    • Associate's degree (A.A.) or equivalent from two-year College or technical school with an emphasis in electronics is preferred. An equivalent combination of education and experience may be considered.
    • Associate's degree (A.A.) or equivalent from two-year College or technical school with an emphasis in electronics is preferred. Equivalent combination of education and experience may be considered. 
    • 1-2 years of technical service or manufacturing experience in an electro-mechanical assembly/test environment required; including experience performing hands-on technical repair or electro-mechanical assembly and test.
    • Familiarity with ISO and FDA standards and practices.
    • Familiarity with and experience in MRP/ERP systems for labor and inventory management.
    • Proficiency in Microsoft Office Word, Excel, and PowerPoint.
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, schematics, and procedure manuals.
    • Strong Technical Documentation skills – both verbal and written.
    • Knowledge of ESD standards.
    • Hands-on experience with common hand tools, jigs/fixturing, and basic test equipment typically used in an electro-mechanical manufacturing environment required.
    • Experience in a collaborative team environment, sharing workload and responsibilities
    • Ability to demonstrate troubleshooting and problem-solving skills.
    • Must be able to reach with hands and arms, talk and hear.
    • Requires the ability to stand for long periods of time; may also be required to stoop, kneel, crouch, or crawl.
    • All listed duties and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.
    • ResMed is an Equal Opportunity Employer –Minority/ Female/ Disability/ Veterans

    Work Authorization

    •  US Citizen or Green Card