Job Description

The Implementation Manager is accountable for successful deployments at factories and selling entities, globally. This role focuses on bridging the gap between programme delivery and site execution—developing detailed implementation plans, aligning functional teams, coordinating resources, and ensuring risks are proactively managed. While closely collaborating with project management, the Implementation Manager is specifically responsible for making the implementation happen on the ground—ensuring the site is ready, resilient, and supported through go-live and early adoption.

Key Responsibilities and Outcomes:

• Develop and maintain a detailed implementation plan for the D365 deployment, based on a central programme template and tailored to site-specific operational needs.
• Lead and coordinate all site-level preparation activities for deployment, working across functional areas such as Production, Supply Chain, Engineering, Quality, Contracts, HR, and Finance.
• Act as the primary interface between the Regional Project Manager and local site teams to ensure alignment of deployment timelines, issue resolution, and change requests.
• Identify, document, and manage site-specific risks, assumptions, issues, and dependencies (RAID) related to the implementation, escalating to programme leadership where necessary.
• Track and report against a clear set of implementation KPIs that are a blend of programme and operational measures, SLAs, and post-go-live support metrics.
• Contribute to site-level lessons learned sessions post-deployment and feed back into the central programme for continuous improvement.
• Management of the cutover plans and activities through Mock cutovers and production cutover

Qualifications

Qualifications & Technical knowledge:

Essential

• Proven ability to manage large complex projects and multiple work streams.
• Strong understanding and application of project management competencies including scope, time, costs, quality, HR, communications and risk management.
• Experience of managing cutover plans in the D365 FinOps deployment

Personal Specification:

Essential

• Highly motivated, self-starter with a personal commitment to delivery
• Able to ‘lead from the front’ by taking a hands-on approach to delivery.
• Demonstrated ability to influence and motivate teams across many functions