Job Description

The Dailylook Client Service department is a key factor in DailyLook's success! The Client Service team is responsible for the overall member experience and strives to ensure our agents are providing our clients with the highest level of service in the industry. We are looking for a Client Service Specialist who truly enjoys interacting with customers, rises to any challenge, and is a self-starter!

THE CLIENT SERVICES DUTIES INCLUDE THE FOLLOWING, BUT ARE NOT LIMITED TO:

• Answer customers' questions regarding specific orders, store credit history, tracking shipments, and cancellations.

• Retention - Retaining clients who may be thinking of canceling.

• Answer inbound calls and assist customers with all concerns in a professional manner.

• Communicate with CS supervisor to correct and proactively address customer complaints/issues.

• Assist customers via live chat, and emails.

• Partners with stylists via email to resolve customer concerns.

• Utilize various resources to log customer feedback and research complaints and inquiries.

QUALIFICATIONS:

• 1+ years of Customer Service experience
• Excellent verbal and written communication skills
• Adaptive to fast paced and fast changing environments
• Ability to communicate company policies and information to clients with a professional tone
• Ability to handle all complaints in a calm and professional manner
• Passion for the fashion industry a plus
• Flexible work hours. This position is FT with several different shifts.

WHAT YOU WILL GET OUT OF IT:

• Gain valuable references and contacts
• Casual work environment
• Awesome opportunities for growth
• Fun staff and fun employee events
• Hourly Compensation DOE
• Part-Time and Full-Time positions are available.

Our office is located in beautiful Downtown Los Angeles in the Arts District.

Remote 

Company Description

DAILYLOOK is a personal styling experience powered by real personal stylists leveraging our machine learning technology platform. Founded in 2011, our mission is to inspire confidence through self expression. Our core experience, DAILYLOOK, is a premium subscription box of hand-picked fashion items, curated by your personal stylist, sent right to your home. Try on before you buy, keep only what you love, and return the rest. Tens of thousands of happy clients subscribe to DAILYLOOK to conveniently elevate their style with the help of their personal stylist. DAILYLOOK is the leading personal styling service and ranked #1 in online reviews!