DC Design redesigns America’s social systems like our criminal justice, foster care, healthcare, education, and housing systems to work better for everyone, especially low-income people of color. We’re looking for a Lead Strategy & Design Consultant, which is a social impact strategic consultant who uses Design Thinking
The Lead Strategy & Design Consultant will play a pivotal role in the company, working to bring a human-centered design lens to challenging social issues. Through their ability to think critically about complex systems, human needs, and appropriate processes, they will work with clients to redesign products, services, and systems.
The Lead Strategy and Design Consultant will be responsible for the following:
Strategic planning
Service design
Directing App design work
Social impact curriculum design
Teaching human-centered design
End-to-end completion of work needed for client portfolios, including operational tasks
DC Design systems optimization
Other needs, as they arrive
This team member will be responsible for consulting with clients on how to better design for those they are serving. They will plan and lead all aspects of design thinking workshops, develop strategic planning processes and then guide clients through them, conduct and synthesize long-form empathy interviews with the people our clients are serving, draft and present recommendations to clients, and otherwise understand client needs, plan how to address them, and execute with assurance. This requires the ability to navigate ambiguity and communicate clearly.
The Lead Strategy and Design Consultant will manage concurrent projects with clients in different social impact fields. Additionally, this person will execute on DC Design operational priorities. DC Design is a small and growing firm in a burgeoning field, and everyone at the company wears different hats at different times. The Lead Designer will be integral to expanding DC Design offerings and adapting to new and exciting needs as the company grows. This might include developing and deploying online courses, supporting operational needs as we implement new internal systems, developing proposals for prospective clients, seeking out new clients or building our business development channels, or otherwise addressing needs that arise. We are looking for a designer with skills in multiple areas to make an immediate impact within the company.
Finally, this person has passion for social impact. Maybe it’s a particular cause, or maybe it's the people you've met and grown up with. Either way, we want to know where your passion comes from and why this work matters to you on a personal level. We work with communities of color, especially Black communities, as well as other communities who have historically been excluded economically and socially. Our work impacts people of color, low income communities, those with disabilities, and a diversity of other communities in need of opportunity. For each member of our team we ask, what lived experience do you have that can contribute to our understanding of America's most challenging issues? What drives you to do this work? And how are you hoping to make a difference with your life?