Job Description
POSITION SUMMARY
DC Primary Care Association (DCPCA)’s Quality Improvement (QI) department is expanding its navigation program, building and expanding best practices gained through several years of testing and innovation. The focus of this program is prevention and treatment of colorectal, cervical, breast, and lung cancer. Patient Navigators at community health centers identify patients in need of screenings and provide individualized assistance to connect patients to cancer screenings (either in-house or external) and as needed, diagnostic and treatment services.
The Patient Navigator will be employed by DCPCA, however the position will be based at a community health center in D.C., fully embedded as part of the care team at the health center. Currently the position will be largely remote due to the public health emergency.
This is an exciting opportunity for someone who is passionate about patient care, equitable health care access, and who works well in a dynamic position with a high degree of independence and flexibility. The successful candidate will be a self-starter with a passion for improving health outcomes for patients. Strong communication skills are required, with the ability to easily communicate with diverse patients and medical staff. Ideally the candidate will have a background in public health or social work with direct experience with primary care centers or direct service organizations. This professional will possess a customer service orientation, with enthusiasm for finding solutions for patients. The candidate will be experienced working in multicultural settings and will bring a commitment to racial equity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Patient support, coordination, and education
Facilitate and schedule patient appointments/referrals with appropriate provider(s) for cancer screening, diagnostics, and treatment.
Make confirmation calls/emails to patients regarding future appointment dates and assist patients in arriving to scheduled appointments on time and prepared.
Respond to patient inquiries and assist patients with the completion of paperwork.
Educate patients on care processes and provide counsel to reduce anxiety and fear.
Identify patient barriers to care (clinical and non-clinic) such as transportation, housing instability, insurance, and language barriers, and refer patients as needed to additional resources and support services.
Coordinate with specialists and hospitals to share information and coordinate care.
Adhere to clinic departmental policies and procedures, which include Joint Commission (JC) standards, Patient Safety initiatives, Patient Rights, and Health Insurance Portability and Accountability Act (HIPAA) Privacy standards
Clinic quality improvement and program monitoring
Knowledge sharing and development of best practices
Qualifications
REQUIRED QUALIFICATIONS
PREFERRED QUALIFICATIONS
Additional Information
COMPENSATION:
DCPCA offers competitive salary based on experience and skills of employees. Additionally, DCPCA provides a comprehensive benefits package that includes medical, dental, vision, 403b match, ancillary benefits, access to Flexible Spending Accounts, and generous leave benefits.
ADA SPECIFICATIONS:
The Patient Navigator will be employed by the DC Primary Care Association. The position will be located primarily remotely in light of the COVID-19 public health emergency, although ordinarily this position would be based in a health center in Washington, DC. This position is primarily sedentary. The position may require some bending and lifting.