Benefits:

401(k)

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental Office Manager – Charlotte, NC

We are an established and growing dental practice seeking an experienced Office Manager to oversee front-office operations and support a busy clinical team. This role is essential to maintaining efficient daily workflows, accurate billing and insurance processes, and a positive patient experience.

The ideal candidate is organized, detail-oriented, and confident managing dental office operations in a fast-paced environment.

Essential Duties & Responsibilities

Manage daily front-office operations, including patient check-in, check-out, and appointment scheduling

Handle incoming calls, patient inquiries, and office communications

Verify insurance benefits prior to patient appointments and maintain accurate records

Review treatment plans and financial estimates with patients; explain insurance coverage and anticipated out-of-pocket costs

Submit pre-authorizations as required prior to treatment

Prepare, review, and submit dental insurance claims accurately and in a timely manner

Reconcile EOBs and insurance payments; post payments and write-offs correctly

Follow up on unpaid claims, insurance denials, and outstanding patient balances

Review daily charges to ensure accuracy between treatment plans, clinical notes, and services rendered

Coordinate closely with clinical staff to support efficient patient flow and scheduling

Qualifications

Minimum 2 years of experience in a general dentistry office

Strong working knowledge of dental insurance, billing, and claims processing

Experience using Dentrix or other comparable dental practice management software

Strong communication, customer service, and interpersonal skills

Excellent organizational skills with the ability to multitask and prioritize

Bilingual (English/Spanish) preferred but not required

What We Offer

Pay: $24–$28 per hour, based on experience

Benefits: Medical, dental, vision, life insurance, 401(k), and paid time off (PTO)

Flexible scheduling across multiple locations

Schedule

Monday through Friday

Daytime hours

8-hour shifts