SSM Health Dermatology in Oklahoma City is looking for a Patient Account Navigator to join our team.

Do you want to work in a positive, fast-paced, team environment? Are you ready to take the leap and be a part of one of the leading dermatology practices in the region? Then submit your resume now!

The Patient Account Navigator is responsible for creating a friendly, welcoming, and well-organized front office for patients and to initiate their visit through SSM Health Dermatology facilities while demonstrating patient-focused customer service.

Essential Functions and Duties Include (but not limited to):

• Understanding of insurance benefits
• Interview patients and/or families to ensure collection of all registration information, including the proper screening of uninsured patients.
• Cash management, process insurance updates and conduct patient check in/out.
• Collect self-pay balances, post professional charges, reconcile charges and batches at end of clinic, balance cash collections, and reconcile cash discrepancies.
• Respond to patient or other requests for medical records.
• Maintain reception area and waiting room by keeping a neat and orderly appearance.
• Greet drug reps and facilitate SSM Health Dermatology Drug Rep Policy
• Monitor the waiting room to effectively communicate patient wait times and identify patients who have not checked in
• Assist patients with any registration-related questions or processes.
• Assist patients needing additional assistance and utilization of handicapped access, identify patients needing wheel-chair assistance and coordinate with Medical Assistants.
• Report any patient-involved incidents or near-misses for quality care improvement.

SSM Health Dermatology is a rapidly growing SSM Health affiliated clinic. Our practice includes 12 providers distributed over 3 clinic locations in the OKC metro area and 1 clinic in Enid, OK. Our clinics offer care to patients with diseases of the hair, skin and nails. Our clinics offer a wide range of services including on-site MOHS skin cancer surgeries and cosmetic procedures in addition to the treatment and maintenance of common dermatological conditions. We offer great starting pay, excellent benefits, 401K matching and many unique perks for our employees!

Required Qualification:

• Minimum High School Diploma or GED, some college preferred.
• Two plus years of medical front office experience
• or equivalent combination of education and experience.

Computer Skills/Equipment : Working knowledge of Microsoft Office Suite and Internet Explorer required. Excellent typing skills required. Experience with EPIC system or other electronic medical record software preferred.

Job Type : Full-time

Schedule:

• 8-10 hour shift

Work Location:

• One location

Work Remotely:

• No

Work Location: In person