Company Summary

IntraCare provides managed services to provider practices in the greater Dallas Fort Worth area under their various business names. Led by an exceptional leadership team, the company has delivered almost a decade of performance and service excellence in value-based care, clinic operations, and lab services. Emerging synergistic opportunities in these spaces have positioned the company for rapid growth.

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Medical Receptionist

Family Practice Specialists is committed to improving lives and transforming healthcare. We utilize our values as the foundation for all we do:

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• Compassionate: Compassion is the humane quality of understanding the needs of others and wanting to do something about it. We show kindness and willingness to help others. We always provide care for our colleagues, our patients and community.

• Adaptable: The ability of our team to adapt to different environments, conditions and changes is imperative to deliver high quality care. Adaptable people are open to others while realizing the impact of their own words, tone and body language on others.

• Innovative: Our team must have creative and critical thinking in order to introduce new ideas. Our commitment is creating a comprehensive healthcare delivery system like nothing done, experienced or created before.

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• Reliable: As a patient and community centric organization, being reliable is of the utmost importance. In order to achieve results, we must have a team comprised of consistent and trustworthy individuals that can be counted on to follow through.

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• Relentless: We have an unwavering commitment to improve the healthcare system, disrupt the status quo, and create a better community. We are driven individuals that exemplify intensity and the pursuit of excellence. A strong work ethic and enthusiasm are necessary in order to help our patients, improve our community, and accomplish our goals.

Job Purpose:

Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts.

• Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:

• Multi-tasking
• Flexibility
• Telephone Skills
• Customer Service
• Time Management
• Organization
• Attention to Detail
• Scheduling
• Word Processing
• Professionalism
• Quality Focus