Job Description

DGL Group, the company behind Hover-1, the #1 Hoverboard manufacturer in the United States, is looking for a dedicated, energetic person to bring our Customer Service department to the next level. You'll be assisting customers with the latest technology in hoverboards, ebikes, scooters and more. You'll have the opportunity to experience all of our products so you can be prepared to explain the features and operation to end-users.

Key Job Responsibilities:

• Answer incoming customer inquiries, via phone, email and live chat, regarding product troubleshooting, RMA and return requests, defective items, repair status, product information, where-to-buy, warranty information, order status, recommend parts and accessories, and more
• Complete RMA forms, generate UPS shipping labels, log receipt of returned goods
• Establish and adhere to fair and consistent policies, while exercising good judgement where exceptions are necessary
• Review product manuals and item information sheets for accuracy and make recommendations for improvement
• Additional responsibilities as assigned

Qualifications

- Experience with a customer service ticketing system such as FreshDesk, ZenDesk, ServiceNow, Zoho, HappyFox, or Salesforce preferred but not required

• 1-2 years in call center, troubleshooting or customer support role

• Excellent oral and written communication skills, impeccable grammar

• Sense of urgency and attention to deadlines and SLA’s

• Committed to following a customer's case from beginning to end

• Must be willing and able to ride hoverboards, e-bikes, scooters and other lightweight motorized vehicles

• Comfortable in both a warehouse and office environment

• Understanding of basic mechanical and electronic components preferred but not required

• Ability to lift up to 40 lbs occasionally

Company Description

DGL Group is a leading manufacturer and distributor of electric rideables (electric hoverboards, scooters, bikes) and consumer electronics. Our products can be found in over 250,000 individual retail locations and e-commerce sites, including major retailers such as Walmart, Target, Amazon, Best Buy, Walgreens, Amazon.com and more.