Job Description

The Inside Sales Representative at Direct Supply, Inc. is the primary point of contact for walk-in customers and those looking for technical support, information, and pricing on our products over the phone or via email. As a business-to-business supplier in the interior construction industry, we strive to create valuable relationships and exceed our customer's expectations. If you are sales-minded, enjoy the technical side of building or design, like helping people, and have a great attitude, this role may be an excellent fit for you!

ROLE AND RESPONSIBILITIES

• Develop meaningful relationships with customer account base
• Provide sales support for outside sales and specification sales representatives
• Assist walk-in customers with product information and inquiries
• Follow up on customer leads, quotes, and requests promptly
• Pursue suggestive selling and add on sales opportunities
• Develop prospects and specific target accounts
• Provide customers with accurate product specifications, technical support, pricing, and availability information
• Provide customers with meaningful promotions, education opportunities, and value-added services
• Assist with the development of sales promotion and marketing campaigns
• Research customer questions and resolve issues quickly. If not possible, provide frequent updates
• Communicate with purchasing on upcoming projects for inventory levels/stock outages that could affect customer service levels
• Record call information and schedule outgoing calls and follow-ups in the CRM system
• Maintain current product and program knowledge – both distributed products and competitive product lines
• Coordinate with specifications and outside sales team to capitalize on sales opportunities
• Assist with strategic planning for the company's overall improvement, growth, and well-being.
• Perform additional duties as required and assigned by Management

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Aligns with Direct Supply's core values
• Self-motivated and self-starter
• Excellent verbal and written communication skills
• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
• Able to work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Prior experience with surface materials, cabinetry, and hardware is preferred but not required.
• Two years B2B sales and marketing experience required
• Must be able to take direction, be punctual and reliable
• Education: High School diploma or GED required

PHYSICAL REQUIREMENTS

• Lift and carry products or samples up to 50 pounds
• Safely and successfully perform the essential job functions consistent with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
• Able to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standard

Company Description

Direct Supply Inc. is a certified WBENC, family-owned and operated wholesale distributor of architectural materials including Laminates, Solid Surfaces, Functional and Decorative Hardware, Wood Tops, and Cabinetry based in Grand Rapids, MI. Our working environment is relaxed and customer-focused. Our mission is to exceed our customers' expectations and create valuable relationships.