We are a very busy, and growing Plumbing, HVAC and Electric Company who are in the need of

a awesome Lead Dispatcher to assist our Service Technicians…IS THIS YOU:

ALWAYS be Professional and establish Customer rapport, encouraging repeat business.

On time with a smile!

Telecommunication / Social Skills - a must!

Having “Empathy” and “Sympathy” but knowing the difference.

Multi – Tasking!

CONTROLING SCHEDULE BOARD!

Excellent (“Trusting”) communications with Service Technicians.

Always assisting and Support Service Technicians!

Excellent communication with CSR Team.

Support your Call Center TEAM when necessary.

Manage the whereabouts of ALL Service Trucks in the daily field at ALL times.

Keep a close eye on the Daily Scheduler – AT ALL TIMES!!

Scheduled Appointments: Check each for corrections and/or missed information!

Scheduled Appointments: Classify correctly info into Service Titan.

Evaluate Customer scheduled appts: CONFIRM and match correct Technician to correct Call.

Relay accurate information to Technicians, ensuring proficient, quality Customer experience.

Direct communication with Customers.

Update Customers throughout the day on the Technician’s progress.

Closing out Service Technicians in the system.

Respond to Customer requests, resolving issues and promoting the brand.

5-Star Review – Immediately following close-out of job.

Adhere to the company’s plan for resolving Customer complaints quickly and favorably.

Assist/Support Service Technicians, CSR Team, Management, Accounting and Owner.

Complete Dispatch Metrics daily/weekly.

Always Giving Customers 5-Star Service & Care!

We are looking for career minded professional seeking a Company to call home for the long term. This is not just a job opportunity, but a career with possibilities of upper Management. Our Company is family oriented and offers a supportive and encouraging environment.

Required: 3-years plus Dispatching on Plumbing, HVAC, Drain or Electric experience. *SERVICE TITAN Experience: $Bonus$

Come join our NEW TEAM!

We provide: Sign up Incentives $$! Recruiting Incentives $$! Training Incentives $$! Continued Education Incentives! Company purchased Attire(s) - Sized to match you! Competitive Professional Pay $$$! Full Benefits: Health, 401K and much, much more...