Technical Support Engineer

DISYS

Technical Support Engineer

Irving, TX
+32 locations
Garland, TX
Irving, TX
McKinney, TX
McKinney, TX
Richardson, TX
Sherman, TX
Lancaster, TX
Mesquite, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Dallas, TX
Arlington, TX
Hurst, TX
Fort Worth, TX
Fort Worth, TX
Fort Worth, TX
Fort Worth, TX
Fort Worth, TX
Denton, TX
Denton, TX
Gainesville, TX
Waco, TX
Farmers Branch, TX
Ft Worth, TX
Dallas , TX
Full Time
Paid
  • Responsibilities

    Currently looking for recent grads who are looking for a great career opportunity with one of the top IT Security companies in the DFW area. Looking for someone who has their degree in Computer Science, Information Security or anything related to those or has some experience in Information Technology. They are seeking 20+ people who are looking to get their career started. They offer many perks such as free training, stock options, great career growth within the company, and a great work environment. Below are some of the details for the position. Duties: Provide Technical Support to customers and partners Provide configurations, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner. Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base. Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel may be required to customer sites in the event of a critical situation to expedite resolution. Provide on-call support 24x7 on an as needed basis. Set up equipment in the lab for replications Requirements - Good fundamentals of TCP/IP - Good knowledge with layer 4 protocols (TCP / UDP) - Good understanding of MAC / ARP / NAT / Route tables. - Knowledge with DHCP / DNS - Knowledge in Routing & Switching (OSPF / BGP / VLAN / STP) - Knowledge with Security (IPSEC / SSL-VPN) - Knowledge with Cisco, Checkpoint, Juniper (Netscreen), Fortinet products a plus - Knowledge with Authentication Protocols a plus (Radius / TACACS)

  • Locations
    Irving, TX • Garland, TX • Irving, TX • McKinney, TX • McKinney, TX • Richardson, TX • Sherman, TX • Lancaster, TX • Mesquite, TX • Dallas, TX • Dallas, TX • Dallas, TX • Dallas, TX • Dallas, TX • Dallas, TX • Dallas, TX • Dallas, TX • Dallas, TX • Dallas, TX • Arlington, TX • Hurst, TX • Fort Worth, TX • Fort Worth, TX • Fort Worth, TX • Fort Worth, TX • Fort Worth, TX • Denton, TX • Denton, TX • Gainesville, TX • Waco, TX • Farmers Branch, TX • Ft Worth, TX • Dallas , TX