Role: Patient Portal Liaison

Job Location: Remote

Pay Range: $32/ Hr - $37/ Hr

Job Responsibilities:

Telephonic delivery of patient support services

Serve as a liaison between patient, professional health care departments and Central Office management

Helping to guide patients in need of medical services.

Reviewing relevant information in the Electronic Medical Record

Collaborative Coordination of appointments for patients at H+H Facilities

Tracking the results of outreach calls made to patients

Understanding the value-based payment metrics driving patient outreach

Communicating with patients in a caring, empathic, and culturally competent manner

Job Requisites:

One year experience

Basic Excel skills

Patient or customer outreach/interactions

Strong interpersonal skills, both verbal and written.

Excellent customer service skills.

Must be able to type 25 to 35 wpm.

Strong internet and computer skills.

Have a professional manner.

Strong training experience.

Preferred Skills:

Bilingual is a plus

Strong communication skills

Organized

Experience meeting productivity targets is a plus

Cultural competency and appreciation for health equity

Experience with NYC H+H and/or the communities in which it serves.

Ability to work some evenings and/or weekends to increase patient reach rate is a plus•

Education:

High School Diploma or GED required.

BA or currently enrolled in a BA program,

Bi-lingual skills are strongly preferred (Spanish, Mandarin, Russian, French, Cantonese, Korean, Urdu, other) Preferred.