Job Description

CUSTOMER SERVICE ASSOCIATE/RETURNS SPECIALIST

D’IYANU LLC is an exciting and growing ecommerce brand seeking an experienced Customer Service Associate to provide stellar customer service by developing strong production knowledge, focusing on problem solving and delivering the best customer relations.

RESPONSIBILITIES:

• Respond to customer inquiries via Phone, Email, Chat and Social Media. (FB, IG)

• Engage in problem solving to reach optimal customer service.

• Use Telephone/Email to reach out to customers to verify and update order information.

• Process refunds, exchanges, discounts, create and cancel/close orders.

• Answer questions about garment availability, measurements and company policy.

• Act as a company gatekeeper.

• Inform customer of discount promotions.

• Work with customer service manager to ensure proper customer service is being delivered.

• Compile report on overall customer pain points.

• Schedule in person customer visits

• Process returns/ Put away returns to assigned bin location

• Help customer face to face

• Handling of shipping issues

EXPERIENCE REQUIREMENTS:

• Possess an upbeat, positive and enthusiastic attitude

• Proficiency with multi-task, follow-thru and follow-up

• Great Customer Service Skills

• Warehouse picking, packing and processing orders

• Retail experience a must

• Driven and goal-oriented individual

• Ability to tactfully handle stressful and difficult situations

• Strong verbal and written communication skill

• Strong attention to detail

• Previous Call Center Experience

• Must have minimum of an Associate Degree but, Bachelors Degree Preferred

• Must demonstrate ability to type at least 35 words per min

Job Type: Full-time

Salary: $15.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Associate (Preferred)

Work Location: One location

Company Description

D’IYANU (dee-ya-nu) is a ready-to-wear bold print clothing line offering quality, trendy African inspired fashion at affordable prices. With her love for fashion and passion for self expression through unique clothing, Nigerian born Addie Elabor launched the D’IYANU brand at the beginning of 2014. D’IYANU is a fun, bold, chic line centered on inspiring individuals to confidently dress bold and beautifully. All garments are made with great attention to quality. Meaning behind the brand name “D’IYANU” The “D’” means “of” or “from“ in French, while “IYANU” means “miracle” or “wonderful” in the Nigerian language, Yoruba. The literal translation is “of or from [something] wonderful” reminding everyone that they’re uniquely and wonderfully made and to dress like it. The blending of the two languages also signifies the blending of the two cultures which define the brand: African and western.