Job Description

** ATTENTION ALL MECHANICS, ESTIMATORS, BODY SHOP TECHNICIANS, SERVICE MANAGERS & SERVICE ADVISORS **

ARE YOU:

• Ready to stop turning wrenches 8+ hours a day, 6 days a week?
• Ready to say good-bye to CSI?
• Looking to improve your work/life balance while still enjoying a Full-time, Monday - Friday, 40-hour work week?
• Searching for an opportunity to take your years of automotive repair and/or service writing (Estimator) experience & use it in a new and exciting way?

WHAT WE ARE LOOKING FOR:

Top-notch, talented team members who CARE ABOUT OUR CUSTOMERS & ACT WITH INTEGRITY.

People that live for a challenge, and work well in a TEAM ENVIRONMENT.

AS A CLAIMS ADJUSTER, YOU WILL:

· Start, manage, and complete claims from initial complaint to final resolution

· Collaborate with team members in a positive manner to quickly and effectively adjudicate claims

· Have a complex working knowledge of all products including policies, procedures, and contractual terms

· Effectively master all related software applications to determine claim coverage, repair costs and/or reasons for denial. Examples of these applications include AllData & Service Manager Pro

· Research mechanical repair processes and labor rates to ensure they are aligned with industry standards and contractual obligations

· Nurture relationships with our dealer partners, repair centers, part suppliers, and other vendors

· Handle escalated calls from repair centers, shops and customers in a professional and friendly manner that results in a positive outcome while rarely needing assistance from management

REQUIREMENTS:

· Experience in the automotive service industry including previous mechanic/technician, body shop technician, estimator and/or service advising/writing experience

· Strong understanding of automotive repair shop procedures and practices

· Exceptional customer service principles & practices with strong problem-solving, negotiation, time management & communication skills

· Ability to multi-task and work effectively as part of a team

· Positive attitude with a passion for growth & learning

· ASE Certification(s) in one or more areas (preferred)

· Experience processing/adjudicating automotive mechanical (VSC) claims (preferred)

IN ADDITION, YOU WILL:

· Be comfortable sitting for extended periods & working on the phone for most of your shift

· Be well versed using a computer and navigating multiple programs (including but not limited to Microsoft Office programs such as Outlook, Word, Excel, Teams, etc.)

· Be personable & pleasant to engage with callers throughout the country as well as your fellow coworkers