Durable Medical Equipment Intake Specialist, Sinks Pharmacy, Rolla South location.

At Sinks Pharmacy, we are proud to be a trusted provider of full-service home medical equipment and supplies, including advanced CGM (Continuous Glucose Monitoring) billing services. Our mission is to empower patients to live their best lives—safely, comfortably, and independently at home.

We are actively seeking a Durable Medical Equipment (DME) Intake Specialist to join our team. If you are passionate about patient care, detail-oriented, and thrive in a dynamic healthcare environment, we want to hear from you!

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Position Summary

The DME Intake Specialist plays a critical role in supporting patient care by accurately processing referrals, verifying coverage, and ensuring patients receive the appropriate home medical equipment and services in a timely manner. This position serves as a liaison between referral sources, internal teams, and patients, requiring strong communication, organization, and analytical skills.

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Key Responsibilities

· Enter and process referrals in a timely manner, meeting established productivity and accuracy standards.

· Communicate with referral sources, physicians, and office staff to ensure complete and signed documentation is received.

· Determine appropriate equipment or services based on referral type and enter into the appropriate system.

· Coordinate with branch leadership to ensure availability and proper selection of inventory.

· Notify patients of their financial responsibility, collect payments, and document accordingly.

· Review and assess medical documentation to ensure compliance with payer guidelines prior to service delivery.

· Collaborate with referral sources and sales teams to obtain necessary clinical records and documentation.

· Provide updates to patients when documentation is insufficient and present alternative options.

· Navigate electronic medical record (EMR) systems to retrieve supporting clinical documentation.

· Assist patients and providers by answering incoming calls and directing inquiries appropriately.

· Support the verification team in confirming benefits and ensuring billing accuracy.

· Follow all company procedures to ensure timely, compliant service delivery.

· Evaluate and assess patients for diabetic footwear eligibility and proper fit. Including performing fitting assessments.

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Required Skills & Competencies

· Strong communication skills (written and verbal)

· Excellent customer service and telephone etiquette

· High attention to detail with strong organizational and problem-solving abilities

· Ability to interpret clinical documentation and payer requirements

· Proficient in Microsoft Office and comfortable learning new systems

· Experience navigating multiple EMRs is preferred

· Ability to prioritize tasks and manage time effectively in a fast-paced setting

· Team-oriented, with a proactive and collaborative approach

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Preferred Qualifications

· Prior experience in DME, home health, pharmacy, or medical billing is preferred but not required

· Diabetic Shoe Fitter certification preferred; must be obtained within 90 days of hire if not already certified

· Knowledge of payer guidelines, including Medicare and Medicaid

· Familiarity with CGM billing is a plus

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Work Schedule

· Job Type: Full-Time

· Schedule: Monday–Friday, 8:30 AM–5:30 PM; Saturday 8:30 AM-1:00 PM

· Clinical and retail setting within a pharmacy-based DME environment.

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Join our team and help us make a meaningful impact in the lives of our patients—every day.