Job Description

DMI, LLC is seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

DMI is a customer focused heating and air conditioning company that was stated in 1990 by Wayne Dugas. DMI stands for Dugas Mechanical Industries. We employ highly trained people whose goal is to make our company the best service company in the HVAC and commercial refrigeration industry. Rely on DMI for heating and cooling both residential and commercial properties.