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DMS INTERNATIONAL (DMS) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative, unique, and engaging learning experiences for commercial, civilian and defense organizations. Our high-caliber talent, delivery methodology and innovative solutions contribute to preparing a workforce that is ready for the future. You can join us on this journey to bring efficiency and creativity to our customers.
At DMS, we are the catalyst for effective workforce transformation. To achieve this, we hire professionals who take pride in doing quality work and who are excited about contributing to the professional development of tomorrow's leaders.
DMS seeks candidates that possess and display the attributes that reflect our Core Values of:
- Quality in delivering solutions
- Leadership
- Teamwork
- Innovation
- Integrity in conduct
- Responsiveness to our customer's mission.
JOB DESCRIPTION
DMS is seeking a TECHNICAL SUPPORT SPECIALIST to work on one of our new contracts to provide support services for ongoing webinars and web-based meetings. The Technical Support Specialist will be responsible for supporting with webinar pre and postproduction activities.
RESPONSIBILITIES
- Schedule and configure meetings and webinars, including:
- Create or schedule meeting or webinars and events using the meeting platform
- Provide relevant information about each webinar to client staff for publication and or dissemination including webinar date, time, link to register, and information on how to join the webinar
- Arrange for English-to-English and English-to-Spanish live captioning for all webinars and meetings delivered under this contract, and Spanish-to-Spanish live captioning for up to 10 webinars
- Configure evaluations and/or polls
- Capture participant questions, important discussion notes or issues, and chat transcripts
- Conduct back-end administration of the webinar or meeting (e.g., triage questions, open and close polls, turn on and off annotation, advance slides, etc.)
- Assist participants with connection, audio and visual needs
- Assist participants who have issues with registration or joining webinar sessions
- Provide transcripts of the webinar as a Microsoft Word document within 3 business days of the occurrence of the webinar
- Provide post meeting/webinar reports to the webinar or meeting lead. These reports include device reports, attendee reports, registration reports and other reports available within the meeting platform
- Provide post-production captioning as needed by uploading the files into YouTube and using YouTubes auto captioning. Check the accuracy of the captioning and upload the recording to AmeriCorps Learning Management System
REQUIRED SKILLS & EXPERIENCE
- Strong interpersonal and communication skills
- Exceptional attention to details
- Excellent writing skills
- Experience with virtual meeting/webinar/event coordination and scheduling
- Proficient computer skills (Microsoft Word, Excel, PowerPoint, and SharePoint)
- Demonstrated ability to work in a highly collaborative environment with a heavy emphasis on teamwork
- Proficient with webinar and meeting platforms: Microsoft Teams, Zoom Meetings, and Zoom Webinars
- Minimum Experience: 3 Years
EDUCATION
- Associates degree or equivalent in Business Administration, Finance, Organizational Development, or other technical fields of study from a regionally accredited college or university.
POSITION TYPE
LOCATION