Job Description

We are a local IT company that offers IT services and support for small to large size businesses. Our primary focus is providing high-quality white-glove IT service to our clients via the MSP Model. We are looking for motivated individuals to join our team of highly experienced techs. The hired Junior System Administrator needs to have sufficient knowledge of desktop and laptop computers and troubleshooting, knowledge of Windows operating systems and Servers and commonly associated issues, Microsoft Office and troubleshooting, basic networking knowledge, and related types of issues and troubleshooting. This is a position for a Junior System Administrator. The hired individual will be interacting with multiple customers, end-users, troubleshooting issues on systems, and providing general technical support both on-site at customer locations and remotely. Junior System Administrator - MSP Role Responsibilities * Perform systems administration functions for Windows AD and hybrid client environments * Manage Office 365 tenants * Manage server and system infrastructure projects, e.g., server upgrades or migrations, network equipment install, workstation set up, etc. * Provide account management support and be a main point of contact for designated clients * Maintain documentation for client systems and infrastructure * Be an escalation point for service desk support staff Junior System Administrator - Minimum Requirements: * 3+ years working in a IT helpdesk/systems administration role * A strong desire to learn and grow * Independence and the ability to take ownership of tasks * Knowledge of Windows 10 and 11 * Experience in Windows Server 2012/2016/2019 and Azure AD * Experience with MAC OSX and general MAC OS support (standalone devices) * Experience using a support ticketing system (Connectwise preferred) * Basic experience with firewalls and access points * Physical ability to lift/move computers/monitors/servers/etc. * Successful candidate must have good communication skills and ability to work well under pressure and deadlines and to effectively handle complex customer situations. * Strong project management and organizational skills preferred * MCSE or equivalent certification preferred Location: Hybrid NYC (On-site and Remote) Salary Range: $40K - $5K Email your resume to careers@dnfsolutions.com if you are interested in this opportunity.