Job Description

 The Systems Engineer / Project Engineer’s role is to analyze and accurately resolve escalated client hardware and software issues in a timely manner. Designing and implementing functional server infrastructures for new customers.

RESPONSIBILITIES

• Server troubleshooting, installations & Migrations
• Switch and Router installation & management
• Backup systems installation, management, and DR replication
• Escalated Technical Support
• Customer on-boarding/Project planning
• Software management
• Configuration/change management
• Patch management & Troubleshooting
• Vendor management for troubleshooting purposes
• Documentation of technical information
• Mentor team members on technical issues
• Must be flexible with O.T. and shift changes.

EXPERIENCE & REQUIRED SKILLS:

• Ability to recommend and deploy server infrastructure solutions to meet business requirements.
• Can conform to shifting priorities, demands, and timelines while maintaining professionalism and managing stress.
• Minimum of 7 years’ experience managing Active Directory in an enterprise environment
• Minimum of 7 years’ Network, Server, and Desktop support in an enterprise environment
• Microsoft Certifications/Application Platform experience
• Cisco, Microsoft, Hyper-V and VMware certifications and experience are strongly preferred
• Excellent interpersonal, verbal, and written communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.

EDUCATION AND CERTIFICATION:

• Bachelor’s Degree in Computer Science, Information Systems or related field, or equivalent combination of education and a minimum of 7 years’ experience
• CompTIA Network+, Security+; Strongly Preferred
• FortiGate Experience; Strongly Preferred
• Datto Experience; Strongly Preferred
• MCSE Server Infrastructure; Preferred

SUPPORT SCHEDULE:

• May require ability to work at night, off-hours, holidays, and weekends (on-call rotation).
• May require emergency on-site support during severe storm mobilization and electric system damage restoration.

PHYSICAL REQUIREMENTS:

• Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of lifting/force frequently

SPECIAL REQUIREMENTS

• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility.

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NOTE:  THIS JOB DESCRIPTION IS NOT INTENDED TO BE ALL INCLUSIVE.  OTHER DUTIES AND RESPONSIBILITIES MAY BE ASSIGNED AS NEEDED TO MEET THE NEEDS OF THE ORGANIZATION.