Job Description

DPP is seeking a BUSINESS SYSTEMS ANALYST for an opportunity in Columbia, SC.   POSITION SUMMARY:

• Define customer needs in technical and business contexts.
• Ensure the proposed technical and business solutions meet the customer's objectives for the work effort.
• Provide guidance with planning and prioritization of business support-related activities.

REQUIRED WORK EXPERIENCE:

• 4 years of IT business analysis experience.

REQUIRED SKILLSETS:

• Position is a highly visibility position that organizes, coordinates, plans, and executes authorized Windows Server changes.

ADDITIONAL SKILL SETS:

• Ability to schedule, run, and manage meetings
• Lead conference calls
• Speak at meeting that involve various areas within the organization related to changes
• Active listener
• Ability to articulate work requirements in both written and spoken
• Coordinate resources and changes to avoid collisions
• Ensuring participants are actively engaged in the planning of the change
• Ability to ask probing questions to ensure knowledge transfer from the requestor is clearly articulated and transferred to the implementor assigned to the effort.
• Organization skills
• Time management skills
• Ability to multitask between multiple efforts or tasks
• Experience working on project efforts
• Project Management experience is a plus
• Knowledge of Change / Release Management Fundaments
• Knowledge of the Software Development Life Cycle (SDLC) and deployment order of operations to aid in planning and execution of requested changes/releases.
• High level knowledge application distribution software solutions such as SCCM or BigFix and experiencing with reporting.
• High level knowledge of Workstation / Server OS versions and application versions
• Ability to pull reports
• Collect data and provide updates
• Technical Liaison - Ability to communicate technical changes to both internal and external customers, bridging the gap between technical and non-technical audiences

JOB DESCRIPTION:

• Elicit and document user requirements to meet a business objective. Identify and validate requirements and organize the information into a logical document that is understood by the customer and Information Systems.
• Guide both technical and customer departments in the development of the systems that support the business solution.
• Facilitate the transfer of knowledge about the direction of the business units to others who support them.
• Ensure the accurate deployment of solutions through review of problem logs, assisting with test plans and test matrices, and other analysis activities.
• Provide input on the business direction for system changes.
• Validate the business need for solutions to business problems and process improvements.
• Assist in the development and documentation of training materials. Mentor or train less experienced staff.