JOB OBJECTIVES To support the: -Customer Service Assistant Manager in addition to the Vice President of Business Development in carrying out the responsibilities of the Customer Service Department in an efficient and accurate manner. -Customer Service Assistant Manager with certain responsibilities as requested. Essential Functions -Understand the customer service process (K3) and the key activities generated within the process. -Service Allocated Customer Base -Contact Customer prior to an audit and verify basic data information and create Sales Order -Send information to planning for audit date -Facilitate and maintain a rapport with assigned customer accounts to identify and address issues, concerns and identify additional opportunities -Maintain an accurate database of client contacts and related account data -Coordinate with internal resources to resolve customer's problems -Document all communications with client and auditor in dynamics database. -All Email correspondence "saved" in EASY. -Complete Post Audit process, prepare for technical review and set next audit date. -Follow all procedures assigned to the department. -Ability to work under pressure, meet deadlines and multi task. -Other tasks may be required with short notification by the Customer Service Relations Manager in addition to the Vice President of Business Development. Behaviors -Practices and responds with commitment and sensitivity toward satisfying the needs of the internal and external customers. -Promotes quality and continuous improvements. -Evaluates situations objectively and demonstrates the ability to make timely decisions intended to have a positive effect on work performance. -Demonstrates flexibility and sound judgment in approaches and ideas. -Responds positively and supports changes in procedures, process, technology, responsibility and assignments. -Maintains cooperative and productive working relationships and communications with all employees. -Demonstrates a commitment to a safe, clean and orderly work area. -Able to work independently with minimal supervision. Equipment Utilized -Copiers, fax, scanner, PC, printer, postage machine and calculator. Experience/Education Required -BA/BS Degree -Two to four years demonstrated customer service skills. -Extensive Outlook, Dynamics, Microsoft Office Suite, Dynamics CRM Environmental Conditions -Exposure to numerous interruptions and surrounding conversations. DQS Inc. is an Equal Opportunity Employer. Minorities/Women/Veterans/Disabled