Job Description

Full Job Description We are looking for a sales representative who shares similar values to excel and position themselves for long term growth for a growing company. The individual will be expected to do the following: * Open and maintain customer accounts by recording account information * Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution * Maintain financial accounts by processing customer adjustments * Recommend potential products or services to management by collecting customer information and analyzing customer needs * Prepare product or service reports by collecting and analyzing customer information * Contribute to team effort by accomplishing related results as needed * Manage large amounts of incoming calls * Generate sales leads * Identify and assess customers' needs to achieve satisfaction * Build sustainable relationships of trust through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * Meet personal/team sales targets and call handling quotas * Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Go the extra mile to engage customers * Resolve customer complaints via phone, email, mail or social media * Use telephones to reach out to customers and verify account information * Greet customers warmly and ascertain problem or reason for calling * Cancel or upgrade accounts * Assist with placement of orders, refunds, or exchanges * Advise on company information * Take payment information and other pertinent information such as addresses and phone numbers * Place or cancel orders * Answer questions about warranties or terms of sale * Act as the company gatekeeper * Suggest solutions when a product malfunctions * Handle product recalls * Attempt to persuade customer to reconsider cancellation * Inform customer of deals and promotions * Sell products and services * Utilize computer technology to handle high call volumes * Work with customer service manager to ensure proper customer service is being delivered * Close out or open call records * Compile reports on overall customer satisfaction * Read from scripts * Handle changes in policies or renewals * Resolve customer complaints via phone, email, mail or social media He/She will also need the following requirements: * Proven customer support experience * Track record of over-achieving quota * Strong phone contact handling skills and active listening * Familiar with CRM systems and practices * Customer orientation and ability to adapt/respond to different types of characters * Excellent communication and presentation skills * Ability to multi-task, prioritize and manage time effectively * High school diploma or equivalent; college degree preferred Job Type: Full-time Salary Pay: From $48,000.00 Annual Plus Commission + Bonus Benefits: * 401(k) * 401(k) matching * Health insurance * Paid time off Schedule: * 8 hour shift * Monday to Friday Supplemental pay types: * Bonus pay * Commission pay Education: * Bachelor's (Preferred) Experience: * Sales Experience: 2 years (Preferred) Work Location: One location Company Description Manufacturer of window covering products for the hospitality industry.

Company Description

Manufacturer of window covering products for the hospitality industry.