Job Description

Are you looking for an opportunity to work with a dynamic and creative team of professionals? If a career with an organization that rewards performance and provides a stable and supportive environment for its associates sounds good to you, DRC may just be the place for you. Our people are our biggest asset and share a common passion for customer service.

DRC is currently seeking the right individual to fill an immediate need for a Product Coordinator in our Costa Mesa showroom. This is a fast-paced environment requiring high use of multi-tasking, critical thinking and customer service skills providing real-time purchasing solutions for multiple entities. Our staff works as a team and we share the focus of delivering the utmost service through our daily interactions with our clients, vendors and internal team members. Your enthusiasm for exceeding client’s needs and expectations will make you successful in this role. As a Product Coordinator you will receive:

· Competitive compensation commensurate with experience

· Paid Time Off

· Health and Dental Benefits

· 401k Savings Plan

· Employee purchase program

DRC is an Equal Opportunity Employer.

VENDOR RELATIONS

· Assist in developing and maintaining business partnerships with 100+ product vendors through daily communication.

· Create new accounts using QuickBooks for each new showroom product vendor.

· Communicate with vendor representatives’ best points of departmental communication and other related business details for future transactions. Maintain professional business partnership with vendor through email, phone, and in-person meetings throughout future showroom transactions.

SHOWROOM ORDERS AND INVENTORY MANAGEMENT

· Ensure proper product management from order conception and arrival to final payment.

· Input showroom orders into QuickBooks program for reference and archiving.

· Assign item numbers for new items based on codes given by vendor orders. Categorize according to expense and vendor accounts. Write accurate and unique descriptions for items for sales team to use when reordering for designers and clients.

· Work daily with accounting department: process and submit invoices of product received, reconcile credits, write debit memos for missing and/or damaged goods.

· Create and tag each item according to retail price, freight costs, item and vendor codes. This includes research into most items with custom features or recent price increases to assure appropriate and accurate pricing.

· Once items are ready for sale, create informational printouts on all furniture and wall décor including pictures and further detailed descriptions for client’s convenience. Catalog this information on server according to DRC standards.

CLAIMS/QUALITY ASSURANCE

· Report missing or damaged products to vendor representatives.

· Submit reports within appropriate timeline including photographic proof and description of damage and its potential cause. Work to find solution to damaged products by recommending repair or replacement.

· See through the claims process from initialization to completion. This may include one or more of the following: writing debit memos against invoices, meeting with repair technician to fix problem areas, following up with vendors for their assistance in transaction, and processing paperwork for replacement orders and original return authorizations.

MISCELLANEOUS TASKS

· Reprint product information when needed by clients.

· Place orders for showroom floor and cancel items on orders due to back-order timelines.

· Maintain partnership with warehouse staff when working on orders received.

JOB REQUIREMENTS: To perform the job successfully, an individual must demonstrate the following competencies:

· Problem solving - identifies and resolves problems in a timely manner; gathering and analyzing information skillfully.

· Oral communication - communicates clearly and persuasively in both positive and negative situations.

· Quality management - looks for ways to improve and promote quality while demonstrating accuracy and thoroughness.

· Judgment - displays willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.

· Planning/organizing - prioritizes and plans work activities, uses time efficiently.

· Detail Oriented - the individual must pay close attention to detail to be successful.

· Ability to operate within a fast-paced work environment.

· Qualified candidate must be proficient in Microsoft Office (Outlook, Word and Excel).

· Previous office experience required.

· Experience in QuickBooks required.

WORKING HOURS: Monday - Friday, 9:00-5:00. Some overtime required.

PHYSICAL REQUIREMENTS: Responsibilities require frequent standing, walking, bending, lifting, grasping, reading, and listening.

JOB TYPE: Full-time

SALARY: $18-$20 an hour depending on experience

REQUIRED EDUCATION: High school or equivalent