The University seeks a customer service oriented individual who is a well-organized effective communicator and a team player for the role of Service Coordinator in the Facilities Department.  The Facilities Service Coordinator provides a variety of advanced confidential, technical and administrative services for the Facilities Department.  

Key Responsibilities:

Handles all Facility office tasks such as managing office organization and process, answering phones, assisting customers, contractors and other guests.  Works with the Facilities Management Maintenance System (TMA) to accept, create, categorize and distribute work orders to the facilities team.  Assists with scheduling and communication of general campus work.  Provides work flow analysis by running and reviewing work order reports.  Updates work order system databases, facility related documents, spreadsheets and files as needed. 

Greets visitors to the department and answers the phone, responding to inquiries, requests for information and providing assistance.  Manages contractor access and distributes keys and access cards as needed.  Escorts contractors to review potential project work and gather multiple quotes as needed for work to be done.   Perform building walk-throughs and inspections. 

Keeps track of new key requests and distribution.  Tracks and processes lost key charges.

Oversees student employee work flow and coordinates their schedules each semester.  Provides basic software training and instruction with regards to office task execution to student employees.  Ensures that the front office and phone have appropriate coverage during business hours.

Completes additional assignments and tasks per the direction of the Facilities Leadership team. 

Requirements:

Be able to communicate through computer email, telephone voice mail systems, two-way radio systems and cell phone; able to use basic functions of a computer, including competency with Microsoft Office, for tracking work orders, managing scheduled meetings and work, managing email, and other files and documentation.

Able to maintain a clean and organized working environment that is conducive to a team environment. 

Strong English written and verbal communication and interpersonal skills are required.  Willingness to work some overtime and occasional weekend hours during key events.

Education and Experience:

Associate’s degree or equivalent from two-year college or technician school, or six-months to one year related experience and/or training, or equivalent combination of education and experience required; Bachelor’s degree preferred; 1-3 years experience preferred.

ABOUT DREW UNIVERSITY:

Drew University, located on a beautiful, wooded,186-acre campus in Madison, New Jersey, includes the College of Liberal Arts, the Theological School, and the Caspersen School of Graduate Studies. It has a total enrollment of more than 2,100 students with 145 full-time faculty members. Over 35% of our undergraduate students are from underrepresented groups, and we were recently ranked 19th among baccalaureate institutions for the number of international students enrolled. The Theological and Caspersen Schools offer master’s and doctoral degrees, and the College confers bachelor’s degrees in 32 disciplines.

 Drew is dedicated to exceptional faculty mentorship and hands-on learning that successfully prepares students for their futures. Students regularly connect with local communities, and because of our proximity to New York City, we are home to multiple New York Semester experiences for our undergraduate students: Wall Street, United Nations, Contemporary Art, Communications and Media, Social Entrepreneurship, and New York Theatre. The University also houses the Charles A. Dana Research Institute for Scientists Emeriti, the Center for Global Education, the Center for Civic Engagement, the Center on Religion, Culture & Conflict, and the United Methodist Archives and History Center. Drew also recently received a multi-year grant to transform teaching and learning in the humanities by incorporating emerging digital technologies, methods, and pedagogies. 

 TO ENRICH EDUCATION THROUGH DIVERSITY, DREW UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. IN ACCORDANCE WITH DEPARTMENT OF HOMELAND SECURITY REGULATIONS, A SUCCESSFUL CANDIDATE MUST BE AUTHORIZED TO WORK IN THE UNITED STATES. THESE POSITIONS ARE SUBJECT TO A BACKGROUND CHECK.