Job Description

JOB DESCRIPTION

PROVIDERFLOW IS A LEADING PROVIDER OF EMR/EHR INTEGRATED SOFTWARE SOLUTIONS AND PROFESSIONAL SERVICES TO THE HEALTHCARE COMMUNITY.

WE ARE SEEKING AN IT SUPPORT SPECIALIST TO JOIN OUR TEAM. THIS POSITION WILL FOCUS ON THE IMPLEMENTATION AND SUPPORT OF OUR PROVIDERFLOW PRODUCT INTO VARIOUS ENVIRONMENTS. THESE IMPLEMENTATIONS ARE USUALLY LOCAL WINDOWS-BASED INSTALLS, BUT OFTEN REQUIRE KNOWLEDGE OF REMOTE DESKTOP, DOMAINS AND SECURITY CONSIDERATIONS. THE SUPPORT SPECIALIST WILL BE RESPONSIBLE FOR COMMUNICATING WITH OUR SALES TEAM AND IMPLEMENTATION TEAMS TO ENSURE PROPER SET UP, SCHEDULING AND CUSTOMER TRAINING. THE POSITION ALSO INVOLVES ANSWERING CUSTOMER SUPPORT EMAILS, AND TRAINING CUSTOMERS’ IT ON HOW TO INSTALL AND TROUBLESHOOT PROVIDERFLOW APPLICATIONS.

AS A SUPPORT SPECIALIST YOU WILL HAVE THE OPPORTUNITY TO:

• SERVE AS THE PRIMARY IT CONTACT FOR THE CLIENT DURING THE IMPLEMENTATION PROCESS AND FOR ONGOING SUPPORT AND TECHNICAL REQUESTS

• ANALYZE OUR CLIENT’S EXISTING IT INFRASTRUCTURE TO BETTER UNDERSTAND HOW TO INTEGRATE OUR SOLUTIONS INTO THEIR ENVIRONMENTS

• FACILITATE SETUPS AND INSTALLS THROUGH WEB BASED MEETINGS (ZOOM, LOGMEIN RESCUE) AND CONFERENCE CALLS.

• DOCUMENT MAJOR MILESTONES, TASKS, DUE DATES, AND SUPPORT ITEMS IN OUR CUSTOMER RELATIONSHIP MANAGEMENT (VTIGER CRM) APPLICATIONS

• RESPOND QUICKLY AND COURTEOUSLY TO CUSTOMERS REQUESTS.

JOB REQUIREMENTS

• ONE OF THE FOLLOWING IT CERTIFICATIONS (OR EQUIVALENT EXPERIENCE AND KNOWLEDGE), INCLUDING BUT LIMITED TO THE FOLLOWING:

  • COMPTIA A+

  • CERTIFIED DATA PROFESSIONAL (CDP)

  • MICROSOFT TECHNOLOGY ASSOCIATE (MTA)

• ASSOCIATES DEGREE OR EQUIVALENT

• KNOWLEDGE OF WEB RELATED TECHNOLOGY AND TERMINOLOGY

• FLUENCY IN MS WINDOWS, WORD AND EXCEL, PRINTER AND DEVICE INSTALLATION, AND BASIC NETWORKING

PAY COMMENSURATE WITH EXPERIENCE. PLEASE SUBMIT RESUME FOR CONSIDERATION.

Company Description

Providerflow is a document and payment automation solution company. We are a leading provider of EMR/EHR integrated software solutions and professional services to the healthcare community. We offer solutions ranging from document management, medical records release to data/document conversions and migrations.