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Windows Systems Engineer II

DSC Resources.com

Windows Systems Engineer II

National
Paid
  • Responsibilities

    The systems engineer will be part of a skilled and cohesive group focused on a portfolio of integrated complex customers, building a strong understanding of their business & IT environment. This customer-facing role will involve end to end operational services, including Incident, Request, and Change management. You will be the first to contact and own the lifecycle experience, from event validation/triage to restoration and fulfillment. As a member of this dynamic team, you will be reshaping the customer-centric integrated service model.

    RESPONSIBILITIES:

    • Provide exceptional customer support and technical expertise for customer environments, including administration and support for operating systems, virtualization platforms, tape backup, and disk storage.
    • Primary responsibility is to provide Tier II level break/fix Incident Management support for escalated customer outages by utilizing experience, skills, education, and training to provide timely restoration of services.
    • Assemble and update documentation in the form of incident and change management tickets.
    • Verify validity of alarms and follow triage/resolve troubleshooting procedures as outlined.
    • Follow outlined procedures for customer notification and escalation.
    • Identify chronic and/or systemic problems and take action to identify the root cause and remediate.
    • Review logs and performance reports for emerging problems and initiates preventive action.
    • Manage incidents and engage additional internal teams and external vendors as required.
    • Perform changes, including planning, preparation, and execution on managed infrastructure.
    • Maintain technical expertise and required industry certifications and stay current with new and emerging technologies.

    EXPERIENCE & SKILLS:

    • Minimum 5 years proven industry experience in a production support role for a large enterprise or service provider environment performing fault analysis using common troubleshooting tools and techniques.
    • Strong experience and knowledge with various Unix and Windows-based server operating systems, including the following:
      • Windows Server
      • Linux Server
      • ESX/VMware
      • VSphere vCenter
      • Site Recovery Manager
      • Windows Clusters
      • Active Directory
      • Network configuration - IP addressing, Routing, DNS, Teaming,
      • SAN Connectivity
      • Basic scripting
      • Citrix
      • Working experience with HP OMi, NNMi and BIG Plus.
      • In addition to other SNMP and monitoring tools experience, such as Zenoss, CA SystemEdge, Netsnmp)
      • Working knowledge of other Unix based operating systems (Solaris, AIX, HPUX)
      • Strong Working knowledge of storage and backup technologies (EMC, Netapp, NetBackup).
      • Experience with ServiceNow ITSM platform a Plus.
      • Ability to facilitate discussions to resolve technical issues with multiple teams.
      • Strong customer service and communications skills (written and oral) are required.
      • Solid operational support experience and technical troubleshooting skills.
      • Working knowledge of networking standards and device connection troubleshooting
      • Working knowledge of Symantec End-Point Protection and ability to troubleshoot and remove a virus
      • Ability to learn and respond to demands in a fast-paced, highly technical environment and to manage multiple projects and responsibilities.
      • Ability to effectively work in a team environment as well as independently.
      • Good organizational, time management and service delivery skills.

    PREFERRED:

    • B.S. Degree, Computer Science or similar engineering degree or equivalent work-related experience
    • MCSE or RHCSE certification
    • Completion or progress towards higher level VMware certifications such as VCP, VCAP, Data Design and Data Center Admin

    SHIFT:

    • Rotating Wednesday, Thursday - Saturday, 7 am - 7 pm.