INTEGRATION ANALYST

ARE YOU READY TO EXPLORE A WORLD OF POSSIBILITIES?

Join our DTCC family, and you’ll grow your expertise and become the best version of you. As you embark on a new journey, you’ll seek challenges with flexibility and patience, learning new skills and advancing your career while having the time of your life.

WHY YOU’LL LOVE THIS JOB:

Being a member of Integration Management team, you will partner with Clients to act as the primary point of contact for managing life cycle activities to the existing Client community, as well as executing new Client onboarding.

YOUR RESPONSIBILITIES:

• Manage all aspects of existing Client life cycle events, including account additions, terminations, mergers and add on product and services.
• Ensure accurate and timely resolutions to all issues that arise during the Client life cycle and new onboarding projects
• Educate Clients on the project materials required for the Client onboarding process
• Monitor client progress during initial production rollout of Client lifecycle changes.
• Support the maintenance of internal procedural documentation
• Recommend improvement ideas to increase the efficiencies and effectiveness of the team
• Proactively manage outreach and execution of Clients incident remediation as directed by management
• Contribute to internal projects when required by management
• Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

TALENTS NEEDED FOR SUCCESS:

• Minimum of 3 years of related experience
• Bachelor's or Associate's Degree preferred
• Strong Client focused experience working in the financial or professional services industry.
• Experience working as an independent contributor in a team setting
• Strong Client facing communication skills, both written and verbal
• Independently support clients and manage client and/or internal projects
• Great interpersonal skills with ability to work effectively in a team environment.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

ABOUT DTCC DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle. Our work environment favors openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind. The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success.  The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations. The Integration Management team are responsible for managing the safe delivery / implementation of financial product solutions sold, including leading development of customer installation and / or system integration plans whilst maintaining adequate records and systems and mitigating risk.