Job Description

We are seeking a Call Center Representative to join our team! As we expand our business we are looking for candidates with great knowledge retention, attention to detail, great organizational skills, work well under pressure and top-notch communication skills to join our call center.

POSITION SUMMARY: Our Marketing Associates are required to make outbound calls to homeowners that have opted-in on marketing websites or have previously enquired about a mortgage refinance or other financial service needs. The Associate will then qualify the homeowner, gather the appropriate information, and then connect him or her to our banking partners for mortgage origination.

RESPONSIBILITIES:

• Transfers phone calls to appropriate banking partners

• Provides information about our programs.

DAILY REQUIREMENTS

• Generate 5 Live Transfers (Sales) per day.

• Required to make 400+ outbound calls a day on the automatic dialer.

QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields

• Ability to build rapport with clients

• Ability to prioritize and multitask

• Positive and professional demeanor