Job Description

Daasity has an exciting opportunity for a Technical Account Manager with proven experience providing best-in-class service and a passion for data analytics. This individual will act as a liaison, point of contact, and problem-solver for customers using Daasity, an e-commerce analytics and visualization platform which helps direct-to-consumer brands understand, analyze and take action on consolidated e-commerce data, from sources such as Shopify, Google Analytics, Facebook and more. Interactions between the Technical Account Manager and customers will have a direct impact on Daasity’s reputation, growth, and revenue. The candidate should have previous proven experience as an account manager, and have technical acumen.

RESPONSIBILITIES:

• Study, learn, and become a subject matter expert with our business, customers, and their unique needs, our data, and visualizations.
• Receive, manage, clarify and prioritize (along with the Project Manager) communications from multiple customers including new feature requests and general inquiries. Requests may be delivered via ticketing system, email, or phone.
• Collaborate with customer to collect business requirements for new deliverables and features
• Meet with customers to discuss current successes, challenges (mostly by phone)
• Update Daasity internal systems and customers on request status
• Assist with communication plans for product rollouts
• Interface with Project Manager, Analysts, and other team members
• Treat customers with integrity, compassion, and respect
• Efficiently handle multiple tasks and requests simultaneously and manage competing priorities.

REQUIRED QUALIFICATIONS AND SKILLS

• 1-3 years experience in business intelligence and/or reporting and SQL

• 1-3 years experience with NetSuite

• Outstanding verbal and written communication in business terms with external customers and technical level with internal colleagues

• e-commerce and/or Direct to Consumer experience a plus

• Capability to maintain the highest confidentiality around company proprietary information

• Enjoyment of working with and communicating with people and solving problems

• Ability to multi-task and prioritize while remaining calm and pleasant

• Passion for data, analytics, and e-commerce

• Proven history of successful account management

• Ability to grasp technical concepts, understand SQL and visualizations

• Solid problem-solving skills

• Experience collecting requirements from customers

• Knowledge of Shopify, Google Analytics

• Strong organizational skills

PREFERRED QUALIFICATIONS AND SKILLS

• Project management experience
• Experience with Hubspot a plus
• Experience working at a software company
• Experience with databases or data modeling
• Knowledge of marketing or e-commerce
• Knowledge of Looker or similar BI tool
• Knowledge of agile software development
• Previous sales experience

Company Description

We are the first and only company to design a proprietary platform specifically for direct-to-consumer eCommerce companies that makes business-critical data accessible and usable for strategic decision-making. We work with a number of high-growth eCommerce customers in evolving markets making for an exciting, challenging work environment where problem solvers thrive. We are creating the tools and providing the insights our clients need to succeed, working as integrated partners in driving growth and profitability.