Job Description

TITLE: IT Client Support Specialist

LOCATION: Madison, Alabama

This is a 12 month assignment with possibility for extension or conversion.

Pay Rate: $20-22/hour plus benefits (health, dental, life insurance, 401K)

JOB DESCRIPTION:

IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Perform computer lifecycle upgrades
• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
• Ticket and time tracking using our ITSM solution, ServiceNow
• Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
• Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
• Administration of Active Directory and O365 for all user and end-user system objects

SKILLS & KNOWLEDGE:

• Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required
• Advanced knowledge of Windows 7, Windows 10, and server operating systems required
• Experience configuring and maintaining laptops and desktops in an enterprise environment required
• Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint
• Self-motivated with the ability to work independently and/or collaboratively with remote peers
• Excellent communication and customer service skills required
• 2-year technical degree or equivalent experience preferred
• 1-3 years’ experience working in an enterprise helpdesk setting preferred

WORKING CONDITIONS:

• Manual and physical dexterity required
• Must be able to lift 40 + pound equipment
• Warehouse, office, and manufacturing environment

Company Description

Job hunting is intimidating. Our mission is to use our expertise and employer connections to land job searchers the roles they seek quickly and painlessly. Utilizing the vast network of trusted client companies we’ve built over more than two decades, our recruiters work one-on-one with candidates to provide excellent personal service in pursuit of an employment offer. We hope you will turn to DAHL for your employment needs at every stage of your life and career. Our core business is sourcing, qualifying and matching skilled talent for the right roles. We have an excellent team of experienced and friendly recruiters who share the same passion for building long-term, sustainable relationships with our clients, consultants and candidates. We understand speed-to-market is critical within our industry, and can compete with the best of them... We know this because we are among the best of them! DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Our workforce solutions and programs ensure the companies we partner with have the right people, the right process, and the right relationships, all at the right cost. DAHL’s size and service offerings enable us the flexibility to provide simple and affordable solutions adaptable to any enterprise’s current program, as well as future growth. Visit www.dahlconsulting.com for more information.