Job Description

Contract Duration: 6 Months - High potential for extension/ hire on 

Pay: $19 - $21/hr 

Note: Starting 100% Remote 

Dahl Consulting is currently partnering with a leader in the powersports industry. We work one-on-one with great candidates to help connect them with local employment opportunities. Polaris is hiring a Polaris Adventures Support Representative for a contract position! Interested? Get more details below.

TOP 3 REQUIREMENTS:

• Excellent Communication Skills: Written and Verbal
• Customer service skills – B2B and B2C
• Able to navigate a variety of systems to problem solve outfitter and member concerns.

JOB SUMMARY: A Polaris Adventures Support Representative (PASR) strives to provide world class service to Polaris Adventures Outfitters and SELECT members. Your role is to represent the voice of the consumer within the organization and throughout the Polaris Adventures team. As a PASR, you will be a member of a cross-functional environment, building relationships with both members and Outfitters to drive success across the team. The PASR is responsible for providing first line outfitter and member support via phone and email. PASR’s are empowered to resolve escalated cases with timely & accurate service solutions that promote Polaris Adventures brand advocacy. Support will include after-hours care (nights and weekends).   ESSENTIAL DUTIES & RESPONSIBILITIES:

• Operates as the first point of contact for both Outfitters across the country (B2B) and Members (B2C), directing or escalating appropriately via ticket system.
• Accountable for follow-up with Members & Outfitters to assure problems/issues receive a timely response or resolution, as defined in Service Level Agreement follow up goals
• Empowered to deliver solutions that provide a positive customer experience while identifying opportunities to educate Outfitters or Members on programs that ensure future satisfaction.
• Partner with Polaris Adventures and SELECT teams to Lead the building of standard implementation and support processes to drive consumer delight and satisfaction.
• Ensure timely and successful Outfitter training on relevant tools. Examples include, but are not limited to, rental assets (vehicle, accessories), front end infrastructure and processes (booking, checkout, liability/insurance, accounting), back end service & maintenance, and self-help portal.
• Create content for Self-Help or Knowledge Base article(s) that results in deflected contacts for known issues or FAQs. Track responses for use in further content creation.
• Communicate pertinent information regarding outfitters and consumers to management team. Details may include competitive intelligence, expansion and growth initiatives, and marketing activities.
• Establish and maintain positive consumer relationships, internally and externally.
• Perform other tasks as assigned.

SKILLS, KNOWLEDGE & EDUCATION:

• Minimum of two years direct or phone interactions with consumer.
• Willing to work outside of business hours as required (after-hours / weekend care)
• Bachelor’s degree and Powersports or motorcycle dealership experience preferred  
• Strong desire to deliver industry-leading consumer service and build strong consumer relationships
• Ability to maintain a positive attitude and treat each contact with professionalism and respect
• Soft skills that align with Polaris Core Values. Strong prioritization skills and attention to detail
• Excellent problem solving and conflict resolution skills. Ability to negotiate challenges and remove barriers
• Ability to work well under pressure and manage stressful interactions
• High performer that takes initiative with the ability to anticipate the needs of the customer
• Ability to ask questions, easily process information and translate that to action
• Exceptional verbal and written skills, ability to connect with audience and articulate thoughts
• Current knowledge of applications used for help desk support: Microsoft Office, Outlook, and Zendesk
• Ability to execute in cross functional role with multiple business units, professionally & effectively
• Outdoor enthusiast with ability to learn quickly with basic technical aptitude.

  WORKING CONDITIONS:

• Corporate office environments – fast-paced and dynamic
• Location is Plymouth, MN.

Company Description

Job hunting is intimidating. Our mission is to use our expertise and employer connections to land job searchers the roles they seek quickly and painlessly. Utilizing the vast network of trusted client companies we’ve built over more than two decades, our recruiters work one-on-one with candidates to provide excellent personal service in pursuit of an employment offer. We hope you will turn to DAHL for your employment needs at every stage of your life and career. Our core business is sourcing, qualifying and matching skilled talent for the right roles. We have an excellent team of experienced and friendly recruiters who share the same passion for building long-term, sustainable relationships with our clients, consultants and candidates. We understand speed-to-market is critical within our industry, and can compete with the best of them... We know this because we are among the best of them! DAHL specializes in workforce process management, vendor management services, as well as sourcing and staffing services. Our workforce solutions and programs ensure the companies we partner with have the right people, the right process, and the right relationships, all at the right cost. DAHL’s size and service offerings enable us the flexibility to provide simple and affordable solutions adaptable to any enterprise’s current program, as well as future growth. Visit www.dahlconsulting.com for more information.