Job Description

Dakota Financial has an excellent career opportunity for an articulate, highly-skilled Customer Service Specialist. If you are someone who loves creating productive customer relationships, this role may be for you. A successful Customer Service Specialist will be able to onboard customers, manage a high volume of incoming telephone calls, and will deliver outstanding, friendly customer service. ESSENTIAL JOB RESPONSIBILITIES/KEY DUTIES • Send out Welcome Letters to new customers and answer incoming customer telephone calls in a courteous and professional manner • Respond to, and investigate customer inquiries in a timely manner • Receive, record, and route customer changes in appropriate manner • Effectively communicate customer issues and concerns to all applicable internal staff members • Maintain working knowledge of products, and/or services. • Prepare reports and correspondence as needed JOB QUALIFICATIONS • Excellent computer skills; must be tech savvy • Demonstrated experience performing research to resolve customer inquiries • Sound written and verbal communication skills • Positive attitude and an engaging approach • Strong attention to detail • Must be bilingual in Spanish

THE COMPANY Dakota Financial is an established asset-based finance company with a proven 20 year track record of success. The company provides equipment leasing/finance solutions to small businesses throughout the United States. We specialize in providing funding for those who cannot obtain financing from traditional sources.

Company Description

Dakota Financial is an established asset-based finance company with a proven 20 year track record of success. The company provides equipment leasing/finance solutions to small businesses throughout the United States. We specialize in providing funding for those who cannot obtain financing from traditional sources.