Job Description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

The CSR / WAREHOUSE II provides a variety of customer service and office administration duties related to the sale of products.

RESPONSIBILITIES:

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file, and creates vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepare sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.
• Performs receiving duties such as to receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.
• Operates forklift equipment.
• Maintains the clean and organized facility by sweeping, trash removal, restroom cleaning, general office cleaning, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to Management.
• Performs other related duties as required.

EXPERIENCE, KNOWLEDGE, COMPETENCIES, AND SUPERVISION:

• HS diploma or equivalent experience.
• Forklift Operator Certification required for warehouse duties.
• 3+ years of customer service experience and warehouse experience.

COMPETENCIEs:

• Organization.
• Math.
• Time management.
• Computer skills.
• Detail-oriented.
• Customer service.
• Safety-conscious.

We offer a competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. BENEFITS INCLUDE:

• Company Match on 401k.
• Employee Purchase Discount.
• Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans, and their families - Thank You for Your Service! Active military, transitioning service members, and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

Company Description

Our team at Dal-Tile Corporation, a subsidiary of Mohawk Industries, manufactures, distributes and markets high-quality ceramic tile and natural stone products. We are the largest ceramic tile manufacturer in the U.S. and one of the largest tile manufacturers in the world, employing over 10,000 associates! When you join Dal-Tile, you become a part of a culture that’s about serving customers exceptionally. Our customers are tile contractors, interior designers, architects, homebuilders and more. We have a shared passion for being their number one resource, to help them grow their businesses. We go to market with the four strongest brands in our industry — Daltile, American Olean, and Marazzi. Each brand offers a comprehensive line of fashionable, high-quality tile products in a range of colors, textures and finishes. We’re not just selling incredibly stylish tile products, we’re helping to build our customers’ livelihoods — and that’s an incredible responsibility.