Job Description

HYBRID ROLE! PART-TIME WITH THE OPPORTUNITY TO BE A FULL-TIME EMPLOYEE!

12 MONTH GROUP COACHING PROGRAM FOR BEGINNER PORTRAIT PHOTOGRAPHY BUSINESS OWNERS

APPLY HERE: https://airtable.com/shr1DTeZ6g2gvWo0X

ROLE #1

SOCIAL SALES REP: OVERVIEW OF THE POSITION

The Social Sales Representative is the sales superstar responsible for all personal, high touch communication with applicants, leads and engaged prospects through social media selling.

You are the ruler of the Direct Messages - sending voice and text messages and closing the sale through social connection.

You are highly organized, always remember everyone's name, and you love sales. You know that our customers' lives are 1000x better when they have our support and enroll in our programs, and you sell your heart out in order to serve them.

RESPONSIBILITIES

• Direct message all leads and applicants that are interested in our programs

• Outbound outreach and nurture engaged leads in our Facebook group

• Message engaged IG followers who watch and interact with stories and posts

• Check in with and re-engage leads every 30/60/90 days

• Keep detailed notes on warm leads in our lead dashboard system

• Report on any trends you are noticing in responses that could inform our marketing or messaging

• Answer all questions about the programs and overcome objections via direct social messages

• Use both voice memos and text based messaging to communicate with engaged leads

• Have conversations, learn about our customers, and leave them with an amazing experience so they feel seen, heard and understood

• Track all metrics on leads, outreach, inbound, sales and conversion rates and report to the team daily

• Build out a library of reusable responses to common questions and objections

• Filter out prospects who are not a fit and kindly let them know

• Maintain an intimate knowledge of current warm leads, where they are in the funnel, and their situations

• Make downsell/upgrade offers as appropriate

• Know our programs inside and out and be able to answer any question about what’s included, what the outcomes are, what the bonuses are, the support that’s included, etc

• Know our proven results inside and out and be able to share relevant case studies and testimonials as they relate to each lead you are speaking to

• Keep a log of all objections you encounter and your responses to build up our objection response library

• Become an expert in our lead management tech and software so you can navigate our systems easily.

Ultimately we will train you thoroughly on the details of our programs, sales experience and strategies - but you’ll already be equipped with a positive attitude and a true passion for supporting people to achieve their goals!

REQUIREMENTS

• Be exceptionally confident in enrolling clients into a high ticket program

• Be highly organized, detail-oriented, with a love of developing new systems and processes.

• Be excellent at managing ongoing conversations with multiple people at once.

• Have high emotional intelligence and be able to listen to, support, and encourage others.

• Experience selling high end programs in the [$10k-$25k] price range

• Excellent and overcoming objections and shifting mindsets that are holding our clients back from enrolling

• Articulate wordsmith: you can always clearly explain something in a way that feels good to the potential customer

• You overcome even the toughest objections with ease, grace, calm and certainty, without ever seeming pushy or overstepping.

• Your passion for closing the sale comes from knowing how powerful the transformation they will receive in the program is.

• You are excited to become immersed in our programs so you can answer any question or hesitation easily and accurately

• You are a people person, positive vibes, high energy, always sounds genuine and approachable on video, text or voice memo

• You take direction and are coachable and ready to be trained in our unique system for social selling

• [Available to work Monday through Friday from 9 AM to 5 PM Pacific. (You don’t necessarily need to be in Pacific Time Zone, but a willingness to operate predominantly in these hours is key!)]

This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the employee as needed.

*Please note, this role is very unique in that sales are happening all the time - including nights and weekends! You may be responding to inquiries outside of “normal” work hours. We are seeking someone who is hungry and energized to go the extra mile with this role.

ROLE #2

CLIENT SUCCESS MANAGER

We’re looking for a part-time, with the opportunity to turn full-time, client success manager to onboard new clients and manage + coach our existing clients.

If you’re hardworking, love to teach, provide rave-worthy client service, enthusiastic and are highly organized, then this position is for you!

POSITION SUMMARY

The Client Success Manager is responsible for the entire client journey with our company - beginning with assisting in enrolling new clients, onboarding new clients, and managing, coaching, and retaining existing clients. If you’re hardworking, love to teach, provide rave-worthy client service, and are highly organized, then this position is for you!

RESPONSIBILITIES

• Support the Sales Process by Reviewing Applications, Preparing Acceptance Emails, and answering questions from leads in the pipeline.

• Keep the Program Leads dashboard / CRM organized and up to date

• Send Rejection or Redirect emails to applicants that are not accepted

• Maintain the “Program: Clients” dashboard / CRM, keeping all client data up to date and organized.

• Responsible for onboarding new clients and providing a smooth, supportive, and high-touch onboarding experience.

• Manage and support existing clients by answering their questions, resolving their issues, building a relationship with them, and delighting them.

• Provide a high-touch coaching experience for clients in our high ticket programs by becoming an expert in our strategies, attendly all weekly live coaching calls, tracking their progress, providing strategic feedback, and checking in with them.

• Managing changes and updates to the existing Program itself and managing adding new content and modules to the Program

• Make sure that all SOPs related to the Program, coaching strategies and best practices are up to date

• Responsible for updating Facebook response library in AirTable

• Co-hosting coaching calls, creating the “Call” documents and timestamping, then uploading the replay for clients.

• Host Critique Calls for the program and provide expert feedback and advice to clients.

• Improve client retention by reviewing client experience and satisfaction, tracking when clients are eligible to move into a new program, and developing strategies for client retention.

• Responsible for managing the renewal process for clients continuing on inside the program / OR off-boarding clients in a timely manner and providing a smooth and positive experience.

• Provide live event support to our team and attendees by assisting in the planning, organization, execution, and facilitation of live events.

WHAT DOES SUCCESS LOOK LIKE?

• Research and stay up to date on the latest strategies we teach to our clients.

• Onboard new clients into our programs smoothly and quickly.

• Respond to client questions within 24 hours.

• Have an extreme awareness of who each client is, where they are in the program, when they're behind schedule, how they're feeling, and anything else that would help us serve them better.

• Develop a personal relationship with existing clients so they feel exceptionally cared for and tell us they trust you and what you bring to the program and calls.

• Learn all of our programs, lessons, strategies, policies, and decision-making process so you can give expert feedback and support.

• Create and Maintain a Coaching Training Manual by systemizing and document the coaching process to make it easier when we hire additional coaches.

• Grow your expertise in our programs, industry, marketing strategies, and client success strategies by spending at least 1 hour per week on personal development.

REQUIREMENTS

• Highly organized, detail-oriented, and loves to develop new systems and processes.

• Excellent at managing ongoing conversations with multiple people at once.

• Has high emotional intelligence and is able to listen to, support, and encourage others.

• Takes direction well and enjoys being part of a team.

• Independent, self-starter who executes tasks on time, every time.

• Strong communication skills and willingness to take constructive feedback.

• Loyal, hardworking, and comfortable in a fast paced small-business environment where priorities can change quickly.

• Able to travel to live events for our company, Programs, and Team (at least 2 times per year).

• Available to attend daily, weekly, and monthly Team meetings.

• Available to work Monday through Friday from 9 AM to 5 PM Pacific.

• Want to work from home in your pajamas with an amazing company with a huge mission!

THIS JOB DESCRIPTION IS NOT ALL-INCLUSIVE AND CERTAIN ACTIVITIES, DUTIES, OR RESPONSIBILITIES MAY BE REQUIRED OF THE EMPLOYEE AS NEEDED.

Company Description

I am looking to hire my FIRST employee! I own a photography and high ticket group coaching business. My group coaching business for beginner photographers is growing very fast and am excited to bring someone on who can support that growth. The culture of my coaching business is full of positivity and high energy and am looking for someone with that same energy who can be that cheerleader for my potential and current clients!