Job Description

LOCATION: SCOTTSDALE, ARIZONA

REPORTS TO: OPERATIONS MANAGER

STATUS: EXEMPT

Salary plus commission role:

This role has a base Salary and a monthly commission payout. Commission is paid once the customer has paid Dardini.

JOB DESCRIPTION:

We are looking for a service minded individual to act as a liaison between our existing customers and freight carriers. The Account Manager is responsible for handling customer accounts and related communication and activity between the customer and Dardini Logistics Services. In addition, The Account Manager Position is responsible for coordinating the movement of shipments while building strong, working relationships.

JOB RESPONSIBILITIES:

• Manage a current book of business of existing customers
• Maintain client satisfaction with existing accounts by staying up-to-date with industry knowledge (rates, carriers, load capacities, equipment, etc.) to be both profitable and competitive
• Identify opportunities with existing clients to solicit new business.
• Build and develop a network of carriers that supports our customers’ needs
• Daily contact with carriers to determine availability and negotiate transportation rates
• Leverage carrier relationships to drive revenue and market expansion
• Collaborate with team members to maintain accounts
• Maintain focus on key performance indicators, reports, metrics, and methods for ongoing measurement of customer performance and departmental success
• Enforce carrier compliance with operational systems
• Assist with collection issues on assigned accounts
• Monitor shared email box to ensure timely responses with both internal and external clients
• Develop a thorough understanding of the TMS system and supporting software

SKILLS REQUIRED

• Ability to work in a team environment, while also delivering independent results
• Comfortable making decisions with limited information/on the fly that navigate the balance between customer needs and margin growth
• Superior communication skills
• Strong ability to persuade, motivate and influence others
• Ability to prioritize, multi-task and manage time effectively
• High energy, enthusiastic, and confident in decision making
• Competitive and confident personality
• Resolve problems, including identifying issues, by thinking critically to determine the best course of action
• Adapt quickly in a constantly changing environment
• Provide consistent, exceptional service
• Perform operations with extraordinary attention to detail
• Above average Microsoft office skills

EXPERIENCE LEVEL

• 2+ years demonstrated third party logistics carrier sales experience preferred
• 1+ years of customer relationship management experience

EDUCATION REQUIREMENT

• Bachelor’s degree preferred. Experience may be substituted in lieu of education

PHYSICAL/MENTAL REQUIREMENTS

• The organization is committed to continuous personal development including tactical skills as well as transformational soft skills. The position will require proficiency at the following EI (emotional intelligence) skills:
• Team work and collaboration, self-awareness, organizational awareness, self-control, adaptability, transparency, initiative
• Demonstrated ability to work effectively under pressure while meeting deadlines.
• Employee is regularly required to verbally communicate
• Specific visions abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus
• Must be able to stand and move intermittently throughout the work day
• Must possess sight/hearing senses to adequately perform the functions of the job
• May be required to lift up to fifty (50) pounds

WORKING CONDITIONS/ENVIRONMENTAL EXPOSURES

• Work is performed in a climate-controlled office
• Noise level is moderate and includes sounds of normal office environment
• No environmental or chemical hazards are encountered in performance of job duties
• Position may require some travel inside and out of the state of Arizona via car and/or airplane
• Ability to sit for extended periods may be required

This job description is not intended to be an employment contract, nor does it dissolve the “at will” employment relationship.

Company Description

Dardini is a Logistics Brokerage within the produce industry Niche -LTL - serving large and small retailers/Grower shippers, Brokering/transporting perishable goods across the USA.