Job Title: Customer Service Representative

Department: Operations

Reports to: Customer Service Supervisor 

Hire Date: ASAP

Location: Oakland, CA

Compensation:

Benefits: Bonus Plan, Medical, Dental, Vision, 401k, Life Insurance, Stock Options, Generous Time Off

JOB SUMMARY

Founded in 2007, Dark Heart Nursery’s mission is to help growers thrive by pioneering innovative products and services. DHN does this by specializing and leading the industry in cultivating high-quality clones for growers across California. Our years of experience allows us to produce premium clones from both popular and emerging lines that perform well in a variety of settings. DHN continues to expand into additional facilities to bring on more capacity and to lower the cost of production. DHN is also an industry leader in cannabis tissue culture and is further developing the plant biotech side of the business into plant pathology, virus eradication, and breeding. It is an exciting time to joins the team as DHN scales the business to dominate the cannabis nursery space.

DHN is recruiting for an outgoing, organized and efficient Customer Service Representative to join our team in Oakland, CA. The ideal candidate must have proven experience and success in providing expert level customer service and supporting sales teams. Candidates should be process oriented and enjoy helping maximize team’s potential and productivity.

ESSENTIAL FUNCTIONS (INCLUDED, BUT NOT LIMITED TO):

• Customer onboarding;

• Order entry and review;

• Create sales orders;

• Route scheduling;

• Customer communication;

• Main point of contact for customers (help support customers and resolve issues);

• Provide administrative assistance to sales and executive sales staff;

• Performs other job-related duties and responsibilities as may be assigned from time to time.

KEY PERFORMANCE INDICATORS:

• Customer satisfaction, complete on-time orders, accurate inventory counts

JOB REQUIREMENTS AND QUALIFICATIONS:

EDUCATION AND EXPERIENCE

• Bachelor's degree (preferred);

• 3 years’ experience in high-level customer service role;

• Proficient in Microsoft Office, Expert level Excel Skills;

• NAV experience (highly preferred)

• Transparent, dependable and trustworthy;

SKILLS, COMPETENCIES, AND KNOWLEDGE

• Excellent Customer Service Skills/Client Focus

• Ability to Problem Solve and Work Independently

• High-Level Interpersonal, Communication and Leadership Skills

• Business Acumen

• Analytical and Takes Initiative

• Results Driven

• Organizational Skills

• Process and Detail Oriented with an Eye for Accuracy

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

OTHER INFORMATION

• Occasional Travel

• Occasional Weekends and Long Hours

All qualified applicants are encouraged to apply. Women, People of Color and LGBTQ individuals are strongly encouraged to apply.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of the Company to provide equal employment opportunities to all Employees and applicants for employment without regard to race, religion, color, sex, gender, sexual orientation, marital status, age (age 40 and over), citizenship, national origin, disability (as defined by the applicable law), or any other classification protected by applicable law. This policy extends to all aspects of employment opportunity including hiring, compensation, benefits, promotion, transfer, layoff, recall, reduction in force, termination, retirement, placement, training and all other privileges, terms and conditions of employment. The Company complies with applicable federal, state, and local laws regarding the reasonable accommodation of qualified individuals (both Employees and applicants for employment) who are disabled. All employment is at-will.