Headquartered in Birmingham, AL, Dash Solutions is a fast-growing fintech company that provides digital payments and engagement program management to thousands of customers throughout the US. Dash Solutions offers innovative strategies and a proprietary technology stack, including payroll, expense, gift, reward, and incentive card products to employers, financial institutions, and government agencies. For the past several years we have experienced tremendous growth and we continue to see a phenomenal opportunity in the payments industry. We have a great company, an excellent team, and years of experience developing payment products and managing programs.

Position Summary

The Customer Support team is responsible for providing a best-in-class service for end users who contact Dash Solutions for assistance. The Customer Support Representative has a critical role on that team, responsible for answering phones, email inquiries and resolving customer issues while ensuring a positive experience for the end-user.

Responsibilities include, but are not limited to:

• Answer inbound customer inquiries by phone and email
• Work with in-house systems and software development resources to gather information and conduct the necessary research to satisfy customer’s request
• Resolve any and all problems that may arise by seeking to understand what the issue is and doing the necessary follow-up to solve the issue calmly and respectfully for the customer
• Escalate unresolved problems to the Customer Support Manager for resolution
• Aid in maintaining accurate customer databases by entering all pertinent information in a timely manner in our customer service software (Zendesk)

Desired Skills & Experience:

• College degree preferred
• 1 year of customer service experience, preferably in a call center or software environment
• The ability to work in a structured and fast-paced environment
• Proven ability to multi-task, listen, and handle challenging situations
• Computer-literate in databases, spreadsheets, and word processing
• Excellent skills in the following areas: problem-solving, critical thinking, communication (verbal and written)
• Speak English and Spanish fluently, clearly and able to deliver verbal communications professionally, especially over the phone
• Proficient in MS Excel, MS Outlook, and all internet browsers
• Experience with Zendesk & Jira

Our Culture:

The culture at Dash Solutions is an entrepreneurial one where individuals with creative ideas and the motivation to implement them can make a big impact. In this fast-growing environment, employees have the freedom and flexibility to manage their domain as leader while enjoying company strong support of endeavors. Some Benefits to Working at Dash Solutions Include:

• Competitive salary and benefits package
• Flexible PTO policy
• Matching 401k plan
• Medical, dental, vision, life term and short term disability coverages
• Great corporate culture, with a highly accessible executive team, events, perks, and regular company meetings to transparently communicate goals and business progress

Our DASH Values

• Solutions – We use creativity to develop innovative solutions.
• Passion - We are passionate about delivery for our customers every day.
• Authenticity – We lead and communicate with authenticity.
• Respect – We row together with respect and enjoy the ride.
• Key – The key to our success is our willingness to ask “WhyNot?”

Our Benefits Dash Solutions is proud to be an Equal Opportunity/Veterans/Disabled/LGBTQIA+ Employer and provides a competitive, and comprehensive compensation package.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, disability, veteran status, or any other status protected by applicable law. We strive to provide a fair and inclusive recruitment process, and we encourage candidates from all backgrounds to apply for opportunities within our organization.