As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients' best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our ENTERPRISE OPERATIONS & TECHNOLOGY teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do. We keep the bank safe and provide the technical tools our workers need to be successful. We design our digital architecture and ensure our platforms provide a first-class customer experience. Our operations teams manage risk, resources, and program management. We focus on enterprise resiliency and business continuity. We develop, coordinate, and execute strategic operational plans. Essentially, Enterprise Operations & Technology re-engineers client and partner processes to deliver excellence through secure, reliable, and controlled services.

CITI SHARED SERVICES (CSS) is a vital partner to the Corporate Finance and Human Resources organizations. We ensure financial and human resources operations and processes throughout the entire employment life cycle are carried out through the performance of world-class, scalable operations. We also deliver excellence in mission-critical, global products and local services for 84 countries. Furthermore, we manage the governance of the Citi Solutions Center Network, which serves 98,000 employees, supporting Citi's businesses and operational units. Our diverse profile of products and services touches every Citi employee.

Our strategic priorities, which include enhancing our safety and soundness standards, elevating both leadership and manager capabilities, as well as designing innovative solutions to eliminate pain points, enable us to continually raise the bar. We are implementing cutting-edge digital tools, exploring dynamic reporting capabilities and self-service platforms, and adopting forward compatible behaviors, all while modeling a customer-centric mindset. 90% of the CSS family calls one of our strategic hubs (Budapest, Costa Rica, Manila, Mumbai, and Tampa) home. Each hub offers a unique energy and a myriad of development and engagement opportunities, but the common attribute that cuts across them all is a strong sense of community. We are long-standing champions of diversity, which is consistently reflected in our decisions and actions. Our employees value meritocracy, demonstrate passion for growth and development, and model dignity and respect for all.

Our commitment to diversity includes a workforce that represents the clients we serve globally from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We'll enable growth and progress together.

JOB TITLE: Citi Solutions Center (CSC) Global Analyst (C10)

JOB BACKGROUND/CONTEXT: The Citi Solutions Center (CSC) Network oversees a number of large sites at Citi driving a common strategy, operating model, effective employee engagement programs and management practices to optimize our talent and ensure the effective and consistent management of its resource and location strategy. This position is in support of the overall operating model for the CSC Network strategy, will perform advanced analytics on critical global data, and will report directly to the CSC Network's Business Strategy, Planning Lead.

RESPONSIBILITIES:

• Work closely with CSC leadership to define the go forward strategy and operating model for the CSC Network
• Support data analytics and implementation of automation tools and solutions to further digitize data and advance the network and upgrade the analytic capabilities through implementation of Power BI type tools and higher functioning SharePoint sites
• Work closely with Regional Analysts to support programs and projects aligned to CSC goals and objectives
• Support employee engagement strategies and workforce of the future strategies
• Maintain a strong understanding of CSC Network metrics and drivers with the ability to identify trends and make recommendations based on results
• Support annual site maturity assessment process to gauge progress and drive actions
• Reporting and Metrics Analysis: Manage all aspects of CSC Network's reporting program, inclusive of but not limited to:
• Perform data and trending analytics related to human capital, site management, survey reporting, and infrastructure metrics
• Develop/enhance tracking and reporting system to facilitate the sites and regions' timely completion of tasks and deliverables
• Develop visual reports, dashboards and KPI scorecards using Power BI desktop.
• Develop appropriate templates and schedules to collect data supporting metrics reporting program
• Perform testing and ad-hoc reports and updates for key stakeholders
• Support all aspects of the mid-year and annual site self-assessment and calibration process
• Perform VOE and other employee engagement analysis
• Analytical thinking for translating data into informative visuals and reports.
• Suggest and deliver new systems and system improvements
• Contribute to the effective data governance of business data including data quality, data management, and risk management surrounding the handling of data.
• Interact with and present to key stakeholders
• Data/Document management : Maintain data and document repository tools such as SharePoint and other web-based applications to enable effective communication and information access control and to reduce email traffic volume
• Communications: Help to facilitate key senior leadership meetings and interactions through the preparation and dissemination of memoranda, presentations, meeting minutes and general stakeholder updates
• Share best practices and promote an environment of continuous improvement
• Working across various functions, geographies, and organizational levels, proactively support and assist with the advancement of all work streams relevant to the successful accomplishment of the organization's goals

QUALIFICATIONS:

• Bachelor's degree or equivalent experience preferred
• 1-3 years of experience in business, data analytics
• Must have US work authorization, this position is not sponsoring visas
• Direct experience in analyzing data, developing data collection strategies and reporting key insights; advanced Excel skills and in-depth knowledge of Microsoft Office products
• Experience using Power BI or similar dashboard tools, SharePoint 2010
• Strong time management skills and proven analytical/ problem solving abilities
• Good program management skills
• Demonstrated ability to effectively use complex analytical, interpretive, and problem-solving techniques
• Excellent communication (written and verbal),
• Ability to multi-task and handle short-term deadlines and conflicting priorities
• Commitment to teamwork and collaboration

ABOUT CITI

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

Additional information may be found atwww.citigroup.com| Twitter:@Citi| YouTube:www.youtube.com/citi| Blog:http://blog.citigroup.com| Facebook:www.facebook.com/citi| LinkedIn:www.linkedin.com/company/citi. JOB FAMILY GROUP: Operations - Core JOB FAMILY: Operations Project Management TIME TYPE: Full time Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review ACCESSIBILITY AT CITI.

Citi enables growth and progress for individuals, communities, institutions and governments around the world and has been doing so for more than 200 years. They recognize that their ability to best serve their clients and customers comes from the diverse and engaged employee base and they work tirelessly to deliver opportunities for growth and development to the most talented people. This is a place where the best come to get better.