Job Description

DATA CONCEPTS IS SEEKING A CUSTOMER SERVICE FOCUSED HELP DESK COORDINATOR EXPERIENCED PROVIDING 100% PHONE SUPPORT. 

Top Skills

1. Recent and Relevant Help Desk Experience
2. GREAT CUSTOMER SERVICE SKILLS, Strong analytical, troubleshooting and typing skills
3. At least 1 yr of IT PHONE SUPPORT EXPERIENCE

• Computer hardware/software,
• iDevices,
• Tough Books,
• Windows 7 & 10 OS,
• MS Office suite,
• SharePoint,
• Active Directory,
• Skype,
• Mainframe,
• Print management tools, and
• Experience working with ticketing systems.
• ServiceNow ticketing system experience is preferred.
• Ability to work any 8 hour shift within 6AM-6PM EST time span as needed,
• Flexibility to support 24x7 shifts during inclement weather events including Holiday and weekend as needed.

Company Description

Data Concepts specializes in executing project solutions with expertise in Java, Microsoft, Open Source, Analytics, Cloud and Mobile technologies, AWS, and Azure. Our consulting engagements comprise firm-fixed price projects, time & material engagements, and a managed service IT staffing model. Expertise: Java, Microsoft, Mobile, Open Source, Microservices, and Big Data Services: Strategy, Development, UI/UX Design, Modernization, Cloud, PMO, Network Engineering, Security Engineering, and Enterprise System Administration.