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Help Desk Technical Support

Data Concepts Inc

Help Desk Technical Support

Richmond, VA
Full Time
Paid
  • Responsibilities

    Job Description

    Description:

    • This level is staffed by individuals who have Help Desk & Call Center experience delivering excellent customer service.
    • This position is 100% phone support.
    • Working knowledge, or experience in the following areas is required:
      • Computer hardware/software,
      • iDevices,
      • Tough Books,
      • Windows 7 & 10 OS,
      • MS Office suite,
      • SharePoint,
      • Active Directory,
      • Skype,
      • Mainframe,
      • Print management tools, and
      • Experience working with ticketing systems.
    • ServiceNow ticketing system experience is preferred.
    • Strong analytical/troubleshooting skills with experience identifying issues quickly to determine if the solution can be applied during the call or if the issue requires escalation is also required.

     

     

     

    Company Description

    Data Concepts specializes in executing project solutions with expertise in Java, Microsoft, Open Source, Analytics, Cloud and Mobile technologies, AWS, and Azure. Our consulting engagements comprise firm-fixed price projects, time & material engagements, and a managed service IT staffing model. Expertise: Java, Microsoft, Mobile, Open Source, Microservices, and Big Data Services: Strategy, Development, UI/UX Design, Modernization, Cloud, PMO, Network Engineering, Security Engineering, and Enterprise System Administration.