Job Description

TOP SKILLS:

1. Recent and Relevant Help Desk Experience
2. Great Customer Service Skills, Strong analytical, troubleshooting and typing skills
3. At least 1 yr of IT Phone Support experience

WORKING KNOWLEDGE, OR EXPERIENCE IN THE FOLLOWING AREAS IS REQUIRED:

• Computer hardware/software,
• iDevices,
• Tough Books,
• Windows 7 & 10 OS,
• MS Office suite,
• SharePoint,
• Active Directory,
• Skype,
• Mainframe,
• Print management tools, and
• Experience working with ticketing systems.
• ServiceNow ticketing system experience is preferred.

Company Description

Data Concepts specializes in executing project solutions with expertise in Java, Microsoft, Open Source, Analytics, Cloud and Mobile technologies, AWS, and Azure. Our consulting engagements comprise firm-fixed price projects, time & material engagements, and a managed service IT staffing model. Expertise: Java, Microsoft, Mobile, Open Source, Microservices, and Big Data Services: Strategy, Development, UI/UX Design, Modernization, Cloud, PMO, Network Engineering, Security Engineering, and Enterprise System Administration.