Key Responsibilities

Data Management & Administrative Support

Collect weekly, monthly and quarterly program data and reports form respective agency departments.

Accurately enter, update, and maintain participant and program data in internal databases and systems.

Verify data for accuracy and completeness.

Generate reports as requested by leadership.

Maintain organized digital and physical records in compliance with organizational policies.

Assist with preparing documents, forms, and program materials.

Other duties as assigned

Front Office & Communication

Answer incoming phone calls professionally and direct calls to appropriate staff.

Respond to general inquiries from parents, participants, and community members.

Greet and assist visitors, participants, and parents in a welcoming and professional manner.

Provide accurate information regarding program schedules, requirements, and events.

Other duties and assigned

Participant & Parent Engagement

Interact daily with program participants and parents to collect required documentation and information.

Support registration and enrollment processes.

Follow up with parents regarding missing forms or needed updates.

Maintain confidentiality when handling participant and family information.

Other duties and assigned

Qualifications

High school diploma or equivalent required (Associate’s degree preferred).

2–3 years of administrative or data entry experience preferred.

Strong proficiency in Microsoft Office (Word, Excel, Outlook) and database systems.

Strong proficiency with CRM Sy

Strong attention to detail and organizational skills.

Excellent verbal and written communication skills.

Ability to handle confidential information with discretion.

Strong customer service and interpersonal skills.

Core Competencies

Accuracy and attention to detail

Professional communication

Customer service orientation

Time management and multitasking

Confidentiality and integrity