Job Description:

The primary focus of this role is managing the first stage of the initial contact process. You will be responsible for placing outbound calls and logging initial contact data, including precise dates and times. When information is missing, you will conduct brief research within Google to retrieve necessary phone numbers or email addresses.

This position is dedicated exclusively to the "Initial Contact" phase of the workflow.

No interviews will be conducted

Tentative start date will be dependent upon interviews conducted, onboarding completed, and the state agency issuing a PO.

• HireRight must be used for Background Checks and Drug Screenings

• Local Only Candidates - Resumes must specify the current location of the candidate, all those who do not state current location will not be considered. - AS A REMINDER - Candidates must be local at time of submission. Candidates must also be able to start within 2 weeks of an offer being made.

REQUIREMENTS:

To fulfill this role effectively, a candidate needs a blend of clerical precision and data entry skills.

Since the job is repetitive but requires high accuracy, the focus is on reliability and attention to detail.

Knowledge of Google Products such as Google Sheets, Google Email, and or Excel.

PREFERENCES: Data Entry Accuracy. Professional Phone Etiquette; Active Listening

Required Skills

Knowledge of Google Products such as Google Sheets, Google Email, and or Excel.

Phone customer service experience

Preferred Skills

10 Key typing