Job Description

• Performs order entry according to standard operating procedures and the company’s same-day shipping goals
• Responds to customers promptly via phone and email
• Documents conversations concisely with enough detail for others to understand upon review
• Effectively responds to and prioritizes multiple requests for service from customers and colleagues
• Collaborates with the Distribution Center, Accounting, Supply Chain, Manufacturing, and other departments as directed by the Leadership Team
• Interacts and engages with Operations and Shipping departments to resolve shipment issues and ensure orders and products ship on time and accurately
• Proactively communicates issues to management and follows established order management processes
• Assists in developing workflow improvements, including process enhancements
• Appropriately escalates more complex or sensitive customer issues to the Leadership Team

Qualifications

• Bachelor’s degree in Business Administration or a related field, or an equivalent combination of education, training, and experience preferred
• Minimum of two (2) to four (4) years of data entry, order entry, or customer service experience in a complex environment, with increasing levels of responsibility
• Strong attention to detail and accuracy in data entry
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Strong communication and collaboration skills
• Enjoys order entry and has very strong data entry skills
• Self-motivated with a knack for being meticulous/detailed oriented
• Thrives in a fast-paced environment; learns and synthesizes information quickly
• Is adaptable and flexible
• Is a dependable professional who has great attention to detail
• Works quickly and efficiently with a high degree of quality
• Is comfortable on the phone
• Has excellent follow-up, organizational, and time management skills
• Ability to multi-task and work under pressure
• Ability to analyze a problem, solicits input to seek alternative solutions, and recommend/implement solutions
• Capability to engage in constructive conflict resolution
• Strong verbal and written communication skills
• Strong analytical skills to identify and resolve workflow problems
• Experience collaborating and communicating with sales leaders across the organization

Additional Information

All your information will be kept confidential according to EEO guidelines.

About Us:

Visit us at www.elementalled.com or call 877-564-5051.

All your information will be kept confidential according to EEO guidelines.