Job Description

• 4-6 year’s experience;
• Input data for new variable and fixed annuity paperwork by entering data into administrative systems.
• Carries out duties in compliance with all state and federal regulations and guidelines.
• Complies with all company and site policies and procedures.
• Makes a positive contribution as demonstrated by; making suggestions for improvement and learning new skills, procedures and processes.
• Performs other duties as required.
• Carries out duties in compliance with all state and federal regulations and guidelines.
• Complies with all company and site policies and procedures.
• Remains current in profession and industry trends.
• Makes a positive contribution as demonstrated by making suggestions for improvement and learning new skills, procedures and processes.
• Performs other duties as required.
• Non-exempt position eligible for overtime if required.

Qualifications

Key Responsibilities

• Provide direct, onsite end-user support to approximately 300 office-based employees.

• Collaborate with a larger IT team to support 9,000+ remote employees.

• Perform hardware and software troubleshooting for Dell laptops (Windows OS), dual monitor setups, and other desktop peripherals.

• Manage SCCM imaging and remote support via BeyondTrust or similar tools.

• Resolve incidents and service requests in-person, over the phone, and via remote access tools.

• Document all work using ServiceNow in alignment with SLAs and IT standards.

• Coordinate with internal IT teams and external service providers as needed.

• Assist with hardware deployments, upgrades, and routine maintenance.

Required Skills & Experience

• 4-6 year’s experience;
• Input data for new variable and fixed annuity paperwork by entering data into administrative systems.
• Carries out duties in compliance with all state and federal regulations and guidelines.
• Complies with all company and site policies and procedures.
• Makes a positive contribution as demonstrated by; making suggestions for improvement and learning new skills, procedures and processes.
• Performs other duties as required.
• Carries out duties in compliance with all state and federal regulations and guidelines.
• Complies with all company and site policies and procedures.
• Remains current in profession and industry trends.
• Makes a positive contribution as demonstrated by making suggestions for improvement and learning new skills, procedures and processes.
• Performs other duties as required.
• Non-exempt position eligible for overtime if required.

Additional Information

Position is a Potential Temp to Hire role